Lane Johnson Email and Phone Number

Senior trainer in the area of claims, insurance appraisal, water mitigation and claims resolution

Subject matter expert on claims processing, indemnity management and vendor relations.

Teaching adjuster pre-licensing

Contract trainer teaching pre-licensing, policy and both residential and commercial damage assessment and estimating

Independent insurance professional performing claim investigation, resolution and appraisal.

• Hurricane Gustav Louisiana (2100 Louisiana claims and 35 adjusters)Assignment required understanding and class room instruction to all adjusters on Louisiana Citizens policies and endorsements, management of their claims handling and process and oversight of the adjuster help room. Trained new adjusters in residential and commercial construction methods and application and taught methods of discovery on inherent or latent defect.• Hurricane Ike Texas (1800 TWIA Claims and 45 adjusters)Assignment required understanding and class room instruction to all adjusters on TWIA policies and endorsements, management of their claims handling and process and oversight of the adjuster help room. Handled appraisal assignments and public adjuster claims.

• Citizens Property Claims August 2004 through October 2007Personally investigated and settled 3500 residential and commercial wind claims during this period. Claim resolution required policy interpretation and application, construction expertise and ability to reconcile both contractor and public adjuster demands with actual cause and results of loss.• CPD and Complex Claims InvestigatorLarge Loss Claim Investigation requiring understanding of cause and origin as well as inherent construction defect and failure. Claims resolution involved multi-million dollar settlements and multiple reconciliations of policy application and scheduled items. Final investigation and report often included professional addendum from expert witness, i.e. structural engineer, accountant, or air quality report. General Loss Report included potential subrogation recommendation based on unusual susceptibility to covered peril loss due to original or subsequent defect.• Commercial and Complex Forensic InvestigationLitigated claims investigation which included forensic determination of loss after repairs and reconciliation of statements, receipts and invoices, and recorded statements from contractors, policy holders and prior claims handlers. Largest settlement included 238 scheduled buildings with 952 individual policy holders. Claim settled without homeowner association representative

• Curriculum Design and DevelopmentResponsibilities involved identifying required learning points and creating facilitated learning experience designed for learning and knowledge application. • Employee Training and FacilitationActual contract classroom training along client desired training path.• Training Sales and Coordination Identified potential client pool, initiated original contact and closed training sales.

Curriculum design and developmentResponsibilities involved identifying required learning points and creating facilitated learningexperience designed for learning and knowledge application. Employee training and facilitationActual contract classroom training along client desired training path. Training Sales and CoordinationIdentified potential client pool, initiated original contact and closed training sales.

• Preferred contractor for several major property insurersResponsibilities included meeting adjuster at risk, identifying and explaining damage scope, agreeing on actual covered scope of loss and repairing damage under contract to homeowner• Catastrophe Contract ResponderRespond to catastrophic area of damage, help property adjusters settle claim under national authorization and repair damaged structures.

Agent recruitment and training Sales coordination and monitoring Continuing education trainer for Texas Board of RealtorsTaught residential and commercial construction method and repairs for Texas Boardof Realtors professional residential and commercial Realtors