Lane Roberts Email & Phone Number

Portland, OR, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Santa Clara, CA, US

Los Gatos, CA, US

• Led major incident response and mass outage resolution efforts, identified outage sources and coordinated internal and external (Amazon, ISPs, hardware manufacturers) engineering resources with the goal of bringing all.
• Escalated and drove incident resolution in conjunction with internal engineering and more than two dozen external hardware partners, via weekly incident reviews and through direct one-on-one efforts with product stake.
• Gained cross-functional cooperation and integration of various engineering, product, finance, and marketing teams to manage more than two dozen internal and customer impacting projects from concept to completion for.
• Collaborated with IT department on internal ticketing (Jira, ServiceNow) and communications (Confluence) systems: performed business analysis, documented requirements, assisted in implementation and training of.

Los Gatos, CA, US

• Crisis manager for minor, major, and mass outage incidents; established initial and ongoing notifications to immediate support teams, and executive leadership.
• Acted as key troubleshooter for complex software and hardware issues within Netflix streaming service.
• Built and managed customer support research knowledge base.
• Developed training materials and educated and mentored new technical research specialists.
• Investigated reports of fraudulent activity and assisted security team in creating and improving fraud and loss prevention procedures and countermeasures.

• Served on contract to Volkswagen and subsidiaries to test current and prototype consumer vehicles.
• Supervised up to 12 drivers on 3 driver teams in various remote operating environments.
• Testing Specialist for powertrain, electronics, and software systems in extreme weather environments.

• Assumed technical sales engineering role specializing in hardware and software installation and network integration in enterprise accounts.
• Worked closely with sales teams and product engineers to build solutions for end-user technical roadblocks.
• Educated customers on product specifications and provided solutions to onsite customer technical teams to help facilitate fluid business-to-business systems integration.

• Gained extensive product marketing and enterprise account management experience.
• Drove annual sales to exceed 120% year-over-year budget growth.
• Acted as Distribution Manager to handle all supply and parts inventory duties.