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Sam Lane Email & Phone Number
Customer Success Leader | Driving Revenue, Retention & Scalable Growth Strategies | Expert in Cross-Functional Leadership, Product Adoption, and Go-to-Market Execution
at
Clarus Technology
1 work email found
@covetrus.com
3 phones found area 207
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader | Driving Revenue, Retention & Scalable Growth Strategies | Expert in Cross-Functional Leadership, Product Adoption, and Go-to-Market Execution
Location
Portland, Maine, United States
Company size
Who is Sam Lane? Overview
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Quick answer
Sam Lane is listed as Customer Success Leader | Driving Revenue, Retention & Scalable Growth Strategies | Expert in Cross-Functional Leadership, Product Adoption, and Go-to-Market Execution at Clarus Technology, a company with 19 employees, based in Portland, Maine, United States. AeroLeads shows a work email signal at covetrus.com, phone signal with area code 207, and a matched LinkedIn profile for Sam Lane.
Sam Lane previously worked as Member, Board of Directors at Maine Children'S Cancer Program and Director, Customer Success Strategy and Enablement at Covetrus. Sam Lane holds Ba, Business Management from Washington College.
Company email context
Email format at Clarus Technology
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{first}.{last}@covetrus.com
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Profile bio
About Sam Lane
As a Customer Success executive with over a decade of experience across startup, IPO, and private equity stages, I specialize in developing and driving scalable customer success strategies that fuel revenue growth, retention, and engagement. With a strong background in operations, go-to-market strategy, and cross-functional leadership, I’ve led teams managing $500M+ books of business, delivering consistent 25% YoY growth through strategic initiatives.I excel in scaling tech-touch and high-touch engagement models for SMB and enterprise customers, optimizing on-boarding and product adoption. Known for my executive presence, I collaborate with senior stakeholders to align customer success efforts with broader business objectives, while leveraging data analytics to drive actionable insights. My focus on team development and operational excellence has consistently exceeded performance targets, resulting in measurable growth and improved customer satisfaction.I’m passionate about building high-performing teams, streamlining processes, and delivering results through customer-centric strategies that align with evolving market needs.
Listed skills include Public Speaking, Social Media, Customer Service, Coaching, and 12 others.
Current workplace
Sam Lane's current company
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11 roles · 17 years
Sam Lane work experience
A career timeline built from the work history available for this profile.
Member, Board Of Directors
Current
Mar 2024 - Present
Director, Customer Success Strategy And Enablement
- Led a $500M B2B2C portfolio across 8,000 customers, managing 30 CSMs and 3 Sr. Managers.- Drove 25% YoY revenue growth, generating $115M incremental revenue through adoption optimization.- Reduced onboarding time by 50%, increasing key feature adoption by 150%.- Reduced churn by 40%, cutting $0 customers from 3,000 to 500.- Led cross-functional GTM.
Jan 2022 - Jun 2024
Senior Manager, Customer Success
- Managed 15-30 CSMs, owning segmentation, growth, and retention strategies.- Launched an on-demand learning platform with journey-specific CTAs, scaling tech-touch engagement and reducing churn by 25%.- Maintained a 95% CSM retention rate by optimizing recruitment, training, and onboarding.- Spearheaded enablement initiatives, resulting in 110%.
Jan 2021 - Jan 2022
Senior Manager, Inside Sales And Account Management
- Led a national team focused on customer acquisition and retention, delivering 20% YoY growth.- Developed sales enablement frameworks that accelerated sales and onboarding times by 30%.- Drove cross-functional sales and adoption strategies, leading to a 40% increase in bookings.- Championed data-driven retention strategies, improving CSAT and reducing.
Jul 2019 - Jan 2021
Senior Enablement Manager
- Established the Customer Success Enablement function to drive product adoption and retention.- Built a knowledge base and on-demand learning resources that reduced support tickets by 35%.- Developed CSM and sales enablement programs, reducing ramp time by 25%.- Partnered with key stakeholders to deliver data-backed engagement strategies, resulting in a.
Oct 2017 - Jul 2019
Senior Account Manager
- Managed a portfolio of 750+ clients, driving acquisition, onboarding, engagement, and retention.- Developed sales and engagement best practices by leveraging VOC and identifying gaps in GTM strategy.- Achieved 110% YoY revenue growth and maintained a 95% retention rate.
Oct 2015 - Oct 2018
Owner, Program Director, Head Coach
Stl Lacrosse
- Founded and developed the top lacrosse club in Maine, hand-selecting 22 elite players each season.- Managed all aspects of club operations, including player and coach recruitment, website development, scheduling, and logistical coordination.- Designed and implemented comprehensive coaching curriculums, focusing on player development and team success..
Oct 2014 - Dec 2018
Head Coach Men'S Lacrosse
- Recruited and developed top-tier student-athletes, building a competitive and academically successful lacrosse program.- Managed all aspects of team logistics, including practice planning, game strategy, playbook creation, and academic progress oversight.- Hired and mentored assistant coaches, fostering a strong coaching staff to support team.
Jan 2011 - Nov 2018
Director, Head Coach
Maineiax Lacrosse
MAINEiax Lax Club is a year round program that offers lacrosse instruction, leagues, and travel teams to boys and girls ages 9-18. Based in Portland, ME., MAINEiax draws the top players in the area for tournaments and in-house leagues.
Jan 2012 - Oct 2014
Fly Fishing Guide
2009 - 2011
~2 yrs
1 education record
Sam Lane education
-
Washington College
FAQ
Frequently asked questions about Sam Lane
Quick answers generated from the profile data available on this page.
What company does Sam Lane work for?
Sam Lane works for Clarus Technology.
What is Sam Lane's role at Clarus Technology?
Sam Lane is listed as Customer Success Leader | Driving Revenue, Retention & Scalable Growth Strategies | Expert in Cross-Functional Leadership, Product Adoption, and Go-to-Market Execution at Clarus Technology.
What is Sam Lane's email address?
AeroLeads has found 1 work email signal at @covetrus.com for Sam Lane at Clarus Technology.
What is Sam Lane's phone number?
AeroLeads has found 3 phone signal(s) with area code 207 for Sam Lane at Clarus Technology.
Where is Sam Lane based?
Sam Lane is based in Portland, Maine, United States while working with Clarus Technology.
What companies has Sam Lane worked for?
Sam Lane has worked for Clarus Technology, Maine Children'S Cancer Program, Covetrus, Stl Lacrosse, and University Of Southern Maine.
How can I contact Sam Lane?
You can use AeroLeads to view verified contact signals for Sam Lane at Clarus Technology, including work email, phone, and LinkedIn data when available.
What schools did Sam Lane attend?
Sam Lane holds Ba, Business Management from Washington College.
What skills is Sam Lane known for?
Sam Lane is listed with skills including Public Speaking, Social Media, Customer Service, Coaching, Event Planning, Teaching, Higher Education, and Sports.
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