Lane Shober Email & Phone Number

Wyomissing, Pa

Consults with HR and business line clients to document requests. Interfaces with IT and manages system change initiatives to completion. Establishes and maintains periodic reporting. Assists HR Business Partners and line management in utilizing HR data and/or systems. Ensures data changes in core HRMS are processed accurately. Manages maintenance of Human Resources intranet content. Strong proficiency in MS Access (relational database, query and report design), MS Excel and Microsoft Reporting Services. Advanced end-user knowledge of ERP systems (HR modules) and/or PeopleSoft. Familiarity with Crystal Reports, SQL and/or Visual Basic.

Supervise the daily activity of call center agents handling payroll and benefits inquiries, including Open EnrollmentResolution of escalated employee concernsManage new hire paperwork flow from LOD to payrollAnalyze pay voucher suppression company-wide for cost reduction effortsDownload and analyze biweekly payroll reportsCreate and maintain access database for specialized employer expense biweekly and annual reporting for affiliatesAudit payroll prior to transmittal to ensure data integrity and application of universal proceduresFiserv posting for employee payroll adjustmentsDevelop and maintain access databases for specialized reporting including eTIME quarterly reports to MEC, LOA Tracking database, Verification of Income database, NJ Unemployment forms distribution, etc.Research and implement new overtime policy and procedure to ensure regulatory compliance; developed database for payment processing automationCreate multiple PeopleSoft reports for payroll team including new hire tracking and VISA trackingMonthly account reconciliation for multiple companies for payroll and benefits expensesLiaison between payroll and file administrationAd-hoc reporting as requested

Establish and supervise Payroll Information Center, a call center environment to centralize payroll inquiries for 13,000 employeesDevelop and maintain access database for tracking phone callsContinue policy and procedural development and training of call center employeesCreate and implement automated reporting audits for the payroll team utilizing PeopleSoft, eTIME, MS Access and ReportSmithPayroll processor back-up during periods of vacancy and vacationsAct as back-up to Assistant Payroll Manager as neededAd-hoc reporting as requested

Payroll processor back-up during periods of vacancy and vacationsCreate and implement improved manual payroll processes, including Team Member Referral Program, team member verification of income and filing of payroll documentsOriginate and maintain the iPay Help Desk for employees to have one point of contact for iPay questionsResponsible for creation and maintenance of department procedures

Assist with supervision and training of the Mortgage Payment posting teamCoordinate catch-up payments with loss-mitigation department for bankruptcy and foreclosure loansAssist with loan payoff and satisfactions processReconcile late payment and NSF fee G/L

Communications, Public Relations

Education record