Lane Shober Email & Phone Number

Wyomissing, PA

Consults with HR and business line clients to document requests. Interfaces with IT and manages system change initiatives to completion. Establishes and maintains periodic reporting. Assists HR Business Partners and line management in utilizing HR data and/or systems. Ensures data changes in core HRMS are processed accurately. Manages maintenance of Human.

Supervise the daily activity of call center agents handling payroll and benefits inquiries, including Open EnrollmentResolution of escalated employee concernsManage new hire paperwork flow from LOD to payrollAnalyze pay voucher suppression company-wide for cost reduction effortsDownload and analyze biweekly payroll reportsCreate and maintain access.

Establish and supervise Payroll Information Center, a call center environment to centralize payroll inquiries for 13,000 employeesDevelop and maintain access database for tracking phone callsContinue policy and procedural development and training of call center employeesCreate and implement automated reporting audits for the payroll team utilizing.

Payroll processor back-up during periods of vacancy and vacationsCreate and implement improved manual payroll processes, including Team Member Referral Program, team member verification of income and filing of payroll documentsOriginate and maintain the iPay Help Desk for employees to have one point of contact for iPay questionsResponsible for creation and.

Assist with supervision and training of the Mortgage Payment posting teamCoordinate catch-up payments with loss-mitigation department for bankruptcy and foreclosure loansAssist with loan payoff and satisfactions processReconcile late payment and NSF fee G/L

Communications, Public Relations

Education record