Lane Sykes

Lane Sykes Email and Phone Number

Administrative Assistant at Response Team 1 @ Billy Graham Evangelistic Association
charlotte, north carolina, united states
Lane Sykes's Location
Charlotte Metro, United States
Lane Sykes's Contact Details
About Lane Sykes

Experience:- Training Development for sales, systems (Excel, Word, PP, etc.), organization management, personality profiling, new manager.- Instructor for all the above.- Sales Manager.- Project Management Supervisor-Promotions CoordinatorGoals:- The AT&T provisioning center where I worked closed, as the work was moved off shore. I am looking forward to the next career step I take. I am presently in the job marketplace.Specialties: - Organization Management Training & Coaching- Developing B2B/ customer relationships- Training anything- Facilitating & Moderating -Marketing & Promotions Implementation- Supervising provisioning/ marketing teams-Results Analysis & Reporting-Communication Skills (both written and spoken)

Lane Sykes's Current Company Details
Billy Graham Evangelistic Association

Billy Graham Evangelistic Association

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Administrative Assistant at Response Team 1
charlotte, north carolina, united states
Website:
billygraham.org
Employees:
615
Lane Sykes Work Experience Details
  • Billy Graham Evangelistic Association
    Call Center Manager
    Billy Graham Evangelistic Association May 2020 - Present
    Charlotte, North Carolina, United States
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  • Response Team 1
    Administrative Assistant
    Response Team 1 Jul 2018 - Present
    Charlotte, North Carolina Area
    Assign and track mitigation jobs (water recovery, mold, environmental and temporary fix).
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  • At&T
    Instructor, Resource Manager, Sales Manager, Loss Prevention Co-Ordinator
    At&T 1980 - 2017
    I have been with Southern Bell, then AT&T at Divestiture, then BellSouth, now AT&T again since AT&T (SBC) bought BellSouth. I have held many different titles in Sales (from the smallest business market to the largest global business market). I have been a trainer, developed courses, been an Account Executive, Region Loss Coordinator, Promotions Manager, Resource Manager, Sales Manager, and most recently, a Customer Care Manager.
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  • At&T
    Customer Care Manager
    At&T Feb 2008 - Dec 2016
    Responsible for managing a group of 13 Service Consultants.-Worked with team to educate them on how to handle new customer base (vendors before, global accounts now) to bring Customer Sat ratings up.The AT&T Center closed. I am currently in the market for new opportunities.
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  • At&T
    Senior Account Executive
    At&T Aug 2005 - Jan 2008
    Responsible for selling all services to module of approximately 250 business customers.-Recognized for top DSL sales and top sales revenue 3 months in a 6 month
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  • At&T Global Markets
    Sales Executive
    At&T Global Markets Jun 2000 - Apr 2004
    Conducted branch analysis of process problems creating barriers to sales.-Produced productivity figures over 100% of objective in first 6 months.-Sold voice any-distance services and applications to global accounts, including local, LD and international. -Accounts have included Fannie Mae
  • At&T
    Business Markets Sales Manager
    At&T Apr 1999 - May 2000
    Successfully managed productivity and personnel to exceed 130% of all sales objectives.-Achieved Top 10 Sales Manager list first month on job. Rose to #1 ytd by 6 months, finishing #2 nationally.-Developed a team of 11 brand new sales reps to be the top producing team in the country in 4 months.
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  • At&T
    Business Markets Learning Manager
    At&T Sep 1997 - Mar 1999
    Responsible for nationwide training delivery and development for telemarketing sales reps.-Recognized as Nat'l SME on Sales Reporting. Developed material for nat'l training, w/ needs analysis to target areas.-Received national recognition from Regional Sales Mgr and Regional Learning Manager for coaching/ feedback skills.
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  • At&T Gen. Mkts
    Branch Resource Manager/ Region Loss Coordinator
    At&T Gen. Mkts Jan 1996 - Aug 1997
    Responsible for loss tracking, distribution, and analysis for 9 telemarketing centers. Prepared & presented analysis reports to national manager conferences and sales vice presidential teams.-Utilized Microsoft Office products to analyze and prepare projects, mainly Excel and PowerPoint. -Responsible for administrative functioning (project management) of the telemarketing branch, including compensation, budget, and loss processes to reduce expenses and lost revenue, as well as supervised 5 support personnel.-Achieved Far Exceeds Expectations rating, resulting in invitation to national Gold Club Top Performers event.
  • At&T Commercial Markets
    Promotions Coordinator/Results Manager
    At&T Commercial Markets Mar 1992 - Dec 1995
    Responsible for sales results tracking, distribution, and analysis for Carolinas/Tenn Commercial Mkt Sales Center.-Achieved Far Exceeds Expectations rating. Awarded invitation to national Gold Club.
  • T University
    Sales Excellence Instructor
    T University Oct 1987 - Feb 1993

Lane Sykes Skills

Sales Management Training Customer Service Customer Satisfaction Sales Management Telecommunications Project Management Account Management Coaching Team Building Leadership Budgets Direct Sales Selling Team Leadership Vendor Management Business Analysis Process Improvement Marketing Call Centers Managed Services Analysis Microsoft Office Sales Operations Wireless New Business Development Operations Management Recruiting Public Speaking Cold Calling Leadership Development Program Management Contract Negotiation Event Planning Solution Selling Strategic Planning Strategy Powerpoint Human Resources Microsoft Excel Time Management Inventory Management Negotiation Outlook Troubleshooting Software Documentation Forecasting Business Strategy Social Networking

Lane Sykes Education Details

Frequently Asked Questions about Lane Sykes

What company does Lane Sykes work for?

Lane Sykes works for Billy Graham Evangelistic Association

What is Lane Sykes's role at the current company?

Lane Sykes's current role is Administrative Assistant at Response Team 1.

What is Lane Sykes's email address?

Lane Sykes's email address is ls****@****hoo.com

What schools did Lane Sykes attend?

Lane Sykes attended North Carolina State University, North Carolina State University - College Of Management.

What are some of Lane Sykes's interests?

Lane Sykes has interest in Gardening, Management Training, Reading, Organization Management, Training Development.

What skills is Lane Sykes known for?

Lane Sykes has skills like Sales, Management, Training, Customer Service, Customer Satisfaction, Sales Management, Telecommunications, Project Management, Account Management, Coaching, Team Building, Leadership.

Who are Lane Sykes's colleagues?

Lane Sykes's colleagues are Pablo S., Ginny Crockett-Maillet Msn, Rn, George Ronning, Charlie Macisaac, Rheanna Tallent, Chris Jacoby, Ashley Thompson.

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