Highly skilled and results-driven with expertise in LTL operations, Salesforce administration, and customer service. Proven ability to answer inquiries, assign rates, and activate customer accounts with precision. Adept at providing API keys, white-listing IP addresses, and resolving API-related issues. Skilled in managing Salesforce, supporting sales opportunities, and qualifying RFPs and RFIs for bidding. Proficient in maintaining opportunity boards and streamlining onboarding processes. Experienced travel liaison, adept at coordinating operations team and new hire travel arrangements. Spearheaded successful implementation and documentation of dynamic pricing programs. Utilizes PowerBI and Pentaho to drive growth opportunities and improve lane balances. Exceptional ability to onboard employees and provide spot quotes for sales teams and customer service. Troubleshoots website inquiries and supports business development representatives.