At LittleLives:Responsible for supervising, managing and motivating team members on a daily basis. Acting proactively to ensure smooth team operations and effective collaboration.Supporting customers as they transition from sales prospects to active users, build and maintain strong relationships with key customers by proactively engaging with them, anticipating their needs, and offering personalized solutions. Deliver customer onboarding, product training, product support and proactive communication to the customers. At Qooco:Product Delivery Manager in charge of the product improvement cycle, works closely with Marketing, Sales, Cust success, Content and Development teams, plays a central role in managing all Product Releases.Prev:Experienced Senior Account Manager with a demonstrated history of working in the information technology and services industry. Skilled in Relationship Management, Customer Service, Hospitality Management. Works closely with all teams.Prev: First Cust Success Manager in the company, helped lay out SOP for other CSM roles. Strongly assisted Business Development and Customer Relationship Management.