Jonathan Lang Email & Phone Number

Mississauga, ON

• Monitor ServiceDesk Plus ticketing tool and provide technical support and administration for Microsoft Office 365, Exchange, and Local Active Directory by managing user accounts, access, groups, and applications
• Deploy and support user hardware devices including Windows laptops and desktops, MacBooks, Android, and iOS devices
• Create and update Standard Operating Procedures (SOPs) to document solutions for troubleshooting purposes
• Prepare, configure, and deploy ScaleFusion Mobile Device Manager (MDM) and replace existing anti-malware software with Malwarebytes to enhance protection of endpoint devices
• Review and update device profiles, firewall rules, and configurations to ensure network and endpoint security and resolve alerts detected in SonicWALL Security Logs, Office 365 Security Center, and Malwarebytes Cloud.
• Implement Data Loss Prevention (DLP) measures that include disabling USB Storage devices, data transfers from secure servers using Group Policies, and limiting access with Security Groups

Mississauga, ON

• Installation of servers and other rack mounted equipment into datacenter server racks
• Running and filing of monthly baseline scan reports for North American Electric Reliability Corporation (NERC) controlled assets
• Developed dashboard using Tableau Desktop and Tableau Server to monitor server health and to send email alerts to server administrators when thresholds are breached
• Assisted in assembly and troubleshooting of audio system and video display servers for IESO control room Mitsubishi LED Display Wall solution
• Utilized Remote Desktop Protocol (RDP) and TightVNC to install software updates on servers
• Update and produce technical documentation for Corporate Technology Solutions team

Mississauga, ON

• Formatting, provisioning, and upgrading laptop and desktop computers (Linux Distros, Windows 10, Windows Server 2012, and Microsoft Office)
• Running and terminating of network cables throughout office as well as testing to ensure functionality
• Cabling of servers, Phybridge, switches, and other on-site components in server racks
• Supported on-site technicians with troubleshooting remotely over phone and TeamViewer
• Disassembly and reassembly of Remedi hospital bedside terminals
• Use of WinSCP, PuTTY, TightVNC, and TeamViewer to troubleshoot Remedi hospital bedside terminals

Brampton, ON

• Delivered effective support and problem resolutions for ABB employees as Level 3 Support Contact
• Analysis and troubleshooting of various complex business applications
• Managed user access management for Windows Servers, Kronos Time Management, Basware Invoice Automation, Proship Shipping software
• Maintain, troubleshoot, and trained employees to use MagicInfo Digital Signage Solution
• Generate and update software documentation on ABB Employee Knowledge Base
• Worked with external vendors for implementation and testing of new software

Mississauga, ON

• Perform diagnostics on Intermec mobile computer devices to determine issues
• Repairing and troubleshooting of Intermec mobile computer devices
• Running post-repair tests on Intermec devices to ensure repair has rectified issues
• Load client specific software onto devices, and perform post load verification tests
• Electrical soldering of components on Printed Circuit Boards (PCB)

Diploma, Computer Systems Analysis/Analyst, 3.77

Bachelor Of Commerce - Bcom, Marketing