Head Service Management | Head Saas Business
CurrentHead of the Service Management department covering a comprehensive and diverse range of functions across the "Services" business area of finnova:- Project and project portfolio management- Provider and sourcing management - IT security & IT risk management including Cyberdefense including ISO certification- Business / Service continuity management (BCM/SCM)- Leading and supporting in- & external audits- Design and development of new services (SaaS Services)- Services management incl. in- & external service reporting- Business controlling (including SLA, KPI, cost & revenue aspects)- Sales, bid & offer management (RFI, RFP, ...)- Other compliance and governance-related responsibilitiesLeading the strategic, transformational finnova SaaS initiative to establish and introduce a new comprehensive and future-oriented servicing model. Establish new SaaS and PaaS Services including got-to-market.