Laura Angalet Email & Phone Number

Chicago, Illinois, United States

• Provided Tier I and II remote and in person support for students, staff and faculty in a tech lead role supporting a total organization of 5,000+ users. • Lead the production of Windows-To-Go Bootable drive and laptop Bootcamp templates for five academic years and provided Tier I, II, and III support for Apple Boot Camp laptops.• Performed Administrator duties for the following resources: Google Suite, Adobe CC, Office 365, Active Directory, Duo VPN, etc. • Lead student, staff and faculty training. Created remote training materials. • Deployed images to faculty and Staff laptops using netBoot, DEP and MDS. Used JAMF Pro to manage software on student, staff and faculty assets.

Elmhurst, Il

- Designed, coded and currently maintains AngaletGroup.com.- Designed Angalet Group logo, business cards, PowerPoint and poster template, and letterhead.- Maintains social media presence and outreach.- Designed, built and currently maintains custom Linux Mint computer for CBO.- Provides technical support for all employees.

Greater Chicago Area

http://www.globalfoodforums.com- Maintains GlobalFoodForums.com Wordpress site and database- Set up development domain.- Implemented SSL across domain.- Managing plugins and plugin settings. - Optimizing WordPress desktop and mobile theme.- Developing a social media marketing plan.

San Francisco Bay Area

- Provided desktop hardware and software support of over 500 Windows and Mac computers, mobile devices and peripherals across two campuses on a daily bases. This included hardware upgrade and maintenance, facilitating authorized warranty repairs with Dell, Apple, Cisco, performing back-ups and recovery of data of past and present employees, and re-imaging and updating systems.- Performed new employee account set up in Active Directory, Exchange, Cisco VIOP, RFID security door system and two different patient management systems.- Performed regular server maintenance and magnetic tape back-up. Worked on constructing two new server racks.- Organized and cataloged connections on 8 switches, assisted in installing new connections. - Designed and coded website for internal IT team in HTML and CSS.- Worked on configuration and migration to new SharePoint intranet. - Managed installation of 16 wall mounted computers in hospital environment.- Managed equipment refresh including e-waste recycling, selling excess equipment on E-bay, distributing workable equipment to employees and NGOs.- Configured and installed security cameras, performed a inventory and reconfiguration of security camera server with over 100 cameras and views across two campuses.- Managed AV equipment for classes, board meetings and special events. - Trained part-time IT employees on support procedures, created documentation of IT procedures, check-lists, and common solutions.

Emeryville, Ca

- Set-up, software, hardware, data maintenance and repair of Mac, PC and Linux computers, Mac and PC tablets and phones, and peripherals. Facilitated authorized warranty repairs with Dell, HP, and Apple. - Managed and improved Art.com inventory by receiving new property, maintaining and improving property records in Active Directory, researching property acquisitions and e-waste recycling.- Set-up and maintained Active Directory accounts for new and existing employees.- Provided support for Outlook email, Lync and GoToMeeting video conferencing for Mac and PC users. - Set up and installation of Point of Sale systems for Art.com pop-up store. Provided AV support for Pop-up store special events. - Administration and technical support of VoIP phone system. - Mediated operation jobs including building repair, electrical upgrades, installation of AV equipment in conference rooms, and sign maintenance.

San Francisco, Ca

- Resolved technical problems and taught basic computer skills to staff, students, community producers and the public at BAVC facility. - Provided technical support and managed instructor media for five classrooms, with over 60 Mac computers and various audio/ video peripherals, for a variety of digital arts classes. - Maintained clean, orderly and updated classrooms, admin areas, and creative media suites.- Managed BAVC inventory by receiving new property, accurately entering old and new property into SalesForce, identifying broken, missing and stolen equipment and suggesting property acquisitions.- Maintained SalesForce records, generated reports, developed a help desk ticketing system, trained fellow employees and resolved technical issues. - Performed routine hardware maintenance, cleaning and repair of Mac and PC computers. Including replacing hard drives, memory, sound, video, and network cards. Facilitated authorized warranty repairs as needed. - Set up audio, video, and lighting equipment, conference calls, Skype and Google Hangouts for meetings, screenings, events and board meetings. - With my team: redesigned, cleaned, reorganized and re-networked six learning spaces, one office/youth hangout space, the main administration office, two storage closets, three storage cages and a server room. - Was dedicated to responsible e-waste recycling and donation of equipment.- Mediated operation jobs including calling and supervising electricians, locksmiths, HVAC repair.- Moderate administration and technical support of Broadsoft VoIP phone system

San Francisco, Ca

- Resolved desktop technical problems for faculty and staff of SFSU College of Education (COE).- Mastered and taught new technology to faculty and staff, produced instructional manuals for classroom technology and performed onsite assistance for class sessions and meetings. - Constructed and managed websites for the COE, 7 departments and various related programs, while producing and editing digital media for web and print-based applications. http://coe.sfsu.edu/- Performed 2 inventories of COE relevant technology and 1 inventory of network ports while assisting a network upgrade for over 400 connections to computers and other network enabled devices.- Created and distributed 5 Mac OSX, and 2 Windows XP images on faculty and classroom computers. Assisted with 4 computer classroom upgrades using firewire and netboot installations and handled faculty and staff computer and software upgrades regularly. - Performed technology hardware repairs and upgrades including replacing memory, hard drives, video and sound cards, as well as maintenance on projectors, AV equipment, network hubs, Wi-Fi routers, and printers.

San Francisco Bay Area

- Designed, produced, and organized printing of a department poster advertising new M.A. in Astronomy at SFSU for national distribution. - Designed and coded a website template in HTML, PHP and CSS for Joint Analysis of Cluster Objects Research Group.

San Francisco Bay Area

- Check-in, check out students to lab computers and managed lines of impatient students. - Fixed software and user error computer problems with excellent customer service.- Fixed printer problems and maintained supplies.- Manned after hour university help desk calls.- Collected student use statistics for the computer lab.- Maintained a clean and safe environment.

Southern California

- Set up and dismantled rigs, lights, boards, audio equipment and computers for the stage, provided technical and creative services during shows including spotlight operator, light board operator, and stage manager. - Traveled to venues around Southern California and worked shows for corporate presentations, parties and a variety of musicians.

- Spotlight Summer season shows including Cirque De Le Mar, Sea Lion and Otter show, and Shamu Tonight! - Set up and maintenance of lights, audio equipment, spotlights, instruments, props, performer backstage areas and green rooms, signs and stages- After hour rehearsal assistance - Fireworks show crowd control, light operation and clean up (including being boat trained in California) - Extensive cleaning of stages, back stage areas and green rooms.