Started New Role as a Senior Digital channels Officer

Recruitment of New customers by opening Accounts Virtually,On-board Credit Card customers, On-board Prepaid cardcustomers, Recruit New customers for Virtual Loans and NewFamily Pay customers.Driving Agent/Merchant/ MPESA Agents recruitment in thebranch as per the laid down standards and CBK Guidelines aswell as tracking and performance.Drive uptake of DFS products in the Branch as per agreedKPI’s.Retention& Monetization:Guide Agents/Merchants/MPESA Agents… Show more Recruitment of New customers by opening Accounts Virtually,On-board Credit Card customers, On-board Prepaid cardcustomers, Recruit New customers for Virtual Loans and NewFamily Pay customers.Driving Agent/Merchant/ MPESA Agents recruitment in thebranch as per the laid down standards and CBK Guidelines aswell as tracking and performance.Drive uptake of DFS products in the Branch as per agreedKPI’s.Retention& Monetization:Guide Agents/Merchants/MPESA Agents in their respectivebranches, through the uptake process and procedures, andfollow up, assistance in terms of replenishing of materials,complaints resolve and general guidance and Ensure Nildormancy.Appraise agent activities in the Branch i.e. provide regularupdates on the agent network and ensure Excellent CustomerService Delivery in Agents and Merchant Business by ensuringthat Agents offer Steller class customer centrism principles asguided by the banks policies.Work with Branch team to provide continuous one on oneAgent training on operations and product knowledge andtraining & Awareness for agents and Merchants on AntiMoney Laundering (AML/CFT).Ensure Family Bank Agents and Merchants are visible with thecorrect branding collaterals.Coordinate seminars, forums and Market Storms for Agentsand Merchants and provide forums for sharing feedback.Support the Branch on dormant PesaPap activations anddormant card renewals.Ensure observance of the Central Bank of Kenya Guidelines onAgent Banking by sensitizing Agents and Merchants on theCBK provisions and need to comply with the same.Work with DFS Head office team to resolve operational issuesaffecting DFS Business and also ensure uptake of DFSinnovations in the Branch.Carry out periodic and regular visits to the Merchants/Agentsto drive Family Bank POS usage, ensure that dormancy levelsof both Merchants are below 5 %.Ensure that 90% of transactions are migrated to channels. Show less

Loan Officer