Langhan Dee Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

- Resolves escalated issues while building strong relationships with clients.- Manages daily workflow for a 5-person team.- Enables 17-44% year-over-year growth in volume by developing a flexible support schedule and improving team processes.- Assists with hiring, performance evaluations, and training support team members on best practices.- Collaborates across departments to coordinate resources and communicate priorities.- Created reporting procedures to collect and analyze department performance metrics on a weekly basis.- Provides expert system knowledge and support for school administrators using our admissions, enrollment, and tuition management modules.

Minneapolis, Mn

- Collect and analyze department performance metrics.- Provide expert knowledge and problem-solving for school administrators using proprietary admissions, enrollment, and tuition management products.- Lead process optimization initiatives and manage cross-departmental projects in support of clients.

- Provided expert knowledge and problem-solving for school administrators using proprietary admissions, enrollment, and tuition management products.- Monitored incoming phone calls, emails, and live chats from administrators.- Adjusted billing accounts with customized payment plans.

- Helped families navigate Admissions, Enrollment & Tuition Management products.- Monitored incoming phone calls, emails, and live chats.

Portland, Oregon Area

- Configured vehicle data for a proprietary automotive-ordering database. - Specialized in complex logic writing, pattern recognition, data mapping, and quality assurance testing.- Took initiative on high-profile projects and delivered timely, accurate data.

Saint Paul, Mn

*Advanced to management in 2012 and lead a 7-person sales team. - Drove store sales through high-quality customer service and personalized, knowledgeable recommendations about art materials. - Contributed to website sales by writing, editing, and entering relevant, SEO-rich meta keywords and product descriptions. - Organized staff to assemble 900 art supply kits for 30-45 courses per semester for local universities, public schools, and private academies.

Saint Paul, Mn

*Advanced to management in 2010. - Oversaw daily merchandising and replenishment. - Through excellent customer service and communication, drove sales for the store, cooking school, and CSA program. - Contributed to company profitability and customer confidence by working with vendors to receive credit or replacements for defective products.

- Exceeded budgetary and inventory allocation goals for over 300 products flowing into 1500+ Target stores nationwide through detailed analysis of sales forecasts. - Lead optimization of the ordering process for consolidated vendors by developing an analysis tool that evaluated inventory, budget, and available truck space. - Presented monthly inventory status and financial reports to senior leadership. - Effective communication skills facilitated strong relationships with vendors, wholesalers, and distributors.

- Developed syllabi, taught, and graded course material for Excursions In Mathematics, Short Calculus (Calculus for Business Majors), Calculus I, and Calculus II.

Data Science Career Track

Intensive, 600+ hour Data Science program focused on Python, data wrangling, machine learning, inferential statistics, data visualization.

Master Of Science (Ms), Mathematics

Bachelor Of Arts (B.A.), Mathematics, Studio Art

Activities and Societies: Soccer Team, Track and Field Team