Lang Hoang Email & Phone Number

Accomplished IT Business Analyst with 20 years of specialized experience in the insurance sector, I bring a deep understanding of both technology and business processes. I have a proven track record of successfully bridging the gap between business objectives and technology solutions, driving efficiency and innovation in large-scale insurance projects.Throughout my career, I have played pivotal roles in transforming business requirements into actionable IT solutions, optimizing workflows, and ensuring seamless system integrations under both policy and claim. My expertise spans across requirements gathering, process mapping, system analysis, and user acceptance testing, all while aligning solutions with industry best practices and regulatory standards. I thrive in collaborative environments, working closely with cross-functional teams, stakeholders, and vendors to deliver impactful solutions that meet both business goals and technological needs. My strong background in insurance operations and regulatory compliance allows me to provide valuable insights that drive strategic decision-making and business growth.Hybrid work environment in the Chicagoland area is preferred but open to relocation and fully remote positions also.Key Skills:IT Business Analysis & Requirements GatheringInsurance Industry Knowledge (Underwriting, Claims, Policy Administration)Process Mapping & Business Process OptimizationSystem Implementations & IntegrationsData conversion and API modelingData Analysis & ReportingAgile & Waterfall MethodologiesRegulatory Compliance (e.g., HIPAA, GDPR)Stakeholder Engagement & Change ManagementWith a passion for continuous learning and staying ahead of industry trends, I am always seeking innovative ways to leverage technology to solve complex business challenges and enhance operational performance.

Listed skills include Risk Management, Business Process Improvement, Business Analysis, Vendor Management, and 14 others.

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  Purdue University

  Information Technology