Madeline Langier Email & Phone Number

Create original high-quality content for eFiling and Clio Help Center. Collaborate with Learning, Marketing, and Product teams to create external resources and identify areas of improvement for our content.Assist Customer Support team members in conducting needs analyses to determine learning requirements and use learning analytics and user feedback to recommend improvements.

Remote

At Clio, I have owned the resolution of hundreds of technical issues ranging in complexity. I have built strong relationships at all levels and helped clients maximize the benefits of Clio as a Client Management Software. I have also translated complex technology solutions to clients using their own business language in a way that resonates with their business strategy. As well as successfully participate in generating an average of 9 leads a month

Edmonton, Alberta, Canada

- Observed and evaluated students' performance, social behaviour and overall wellness. - Optimized student learning using a wide range of instructional approaches. - Fostered an environment of inclusiveness and trust for 2SLGBTQ+ youth. - Consulted student IEP in cases where youth required additional support.

Edmonton, Alberta, Canada

- Coordinated multiple projects with teams of 3+ people alongside an editor and graphic designer. - Identified resources, extracted information and demonstrated understanding through creating publications. - Demonstrated the ability to work and make decisions independently while meeting deadlines, communicating with peers and superiors. - Expressed a depth of knowledge on diverse topics with a drive to inform self-further where needed.

Canada

- Managed 50+ customer service interactions a day by giving personalized, friendly, and polite service. - Worked as a team member performing customer service duties. - Researched complicated issues without direction to meet clients' needs. - Managed quality communication, client support, and product representation for each client. - Expressed appreciation and encouraged clients to return to the store.

Edmonton, Alberta, Canada

Lloydminster, Alberta, Canada

Lloydminster, Saskatchewan, Canada

- Development, and implementation of new training of 4+ serving staff while supporting individual needs while supporting the established effective training tools. - Demonstrated a commitment to creating an environment of inclusion, diversity, and respect. - Supported local artists, musicians and vendors through engagement, inclusion and offering spaces to perform, eat and gather. - Collaborated with community members, local artists, and benefactors to foster community.

Lloydminster, Saskatchewan, Canada

Lloydminster, Alberta, Canada

Implemented company training manuals to specifications through the training of 10+ staff members. Achieved sales goals and targets to obtain bonuses through upselling. Demonstrate compassion, empathy, and discretion in various instances to meet clients' needs.

Lloydminster, Alberta, Canada