Lead architect for migration of over 70,000 VDI VDAs and 140,000 users to Citrix Cloud control plane infrastructure with on-premises VDAs.Project lead for Data Center migration seamlessly shifting thousands of users from Xenapp in closing Data Center to XenDesktop in Directional Data Center.Continuously partner with GNUC and Data Center teams, as well as all lines of business to ensure Citrix projects are a success.Presented Citrix/VDI related projects to internal DWP teams, as well as to Sr. Management, e.g. VP and CIO.Lead the evaluation, proof of concept testing, and selection of Nutanix HCI as the directional platform for all VDI and EUC virtualization projects. Infrastructure has grown to over 4,000 nodes and nearly 100,000 VDAs. Lead Citrix SME with over 140,000 total users across 30 countries in 7 on-premises data centers and AWS.

● Member of Citrix Enterprise Support, encompassing operational support for Internal VZW Citrix users.● Responsible for 36 internal contact centers and Citrix Xenapp environment encompassing 600+ servers● Plan & Implement upgrades and migrations of hardware & software.● Lead Citrix centralization efforts for all call centers from local site to Tier 1 Data Centers (36 locations)● Lead migration efforts from PVS 6 to 7.6 and 2008 R2 to 2012 R2 & SEP on PVS servers● Implemented and maintained VZW Citrix DR environment for call center users.● Work with Network & Server teams during outage events to determine root cause and resolve issues● Advanced experience with Citrix products Xenapp, XenDesktop, PVS, MCS, Xenserver, Storefront, Web Interface, etc.● Advanced experience with all HP Enterprise servers and networking - C7000 Blade systems, Moonshot, Virtual Connect● Experience with VMware ESX & VMware Workstation● Collaborated with Server Support to ensure MDT server imaging software functions properly and is updated● Lead installation and configuration of HP Moonshot for Proof of Concept eval● Deployed Home Based Agent Citrix solution supporting 500+ users, with expected growth of additional 500, eventually encompassing all 10,000+ call center agents● Assisted with deployment and redesign of Citrix based solution for vendor agents, initally 10,000 users, grown to over 25,000● Experience with Citrix Technical Preview and Beta versions of Xenapp/XenDesktop/Xenserver & PVS● Advanced expertise with Windows 2003, 2008 R2, and 2012 R2● Identified alternative method to 'reverse image' both physical and virtual images saving man hours in target software updates● Lead deployment and maintenance of multiple lab environments facilitating multiple product evaluations & new hardware technologies● Full understanding of Verizon Systems & data flow, critical to effectively troubleshooting in a centralized computing environment

● Lead Xenapp 6.5 upgrade from Xenapp 4.5● Lead Hardware lifecycle upgrade from old equipment to G6/7/8● Technical Lead for new call center build - Over 100 Physical & virtual servers in local data room, 2000+ thin client deployment, call center staff transition from PC to Thin Client & IP ACD deployment● Documented & maintained software license compliance within local call center● Implemented Lock Print technology to 9 call centers (later adopted by Enterprise) reducing paper usage > 50% & increasing PCI audit compliance● Technical Lead for Lanschool software. Enterprise classroom software used in all locations to increase student engagement and efficiency by utilizing electronic roster sign-in, eliminating manual data entry for training classes● Developed and executed network equipment (Cisco 6500) migration plan for new building, resulting in > $4 Million cost savings● Redeployed >80% of remaining equipment saving in excess of $600K● Technical lead for conversion of Charlotte Alltel center to Verizon network & from Alltel PC to VZW ThinClient in single night cut-over

● Maintained all desktops & laptops in 1800 seat call center (full PC based location - no thin clients)● Ensured all critical systems functional and users had proper access● Worked with EUS peers to develop and implement VZW's first SharePoint site, initially with SharePoint services, and resulting in full SharePoint server utilized by all Northeast IT and Customer Service groups.● Completed UAT testing of ConfigManagement software deployment applications● Ensure 99.9% patch compliance across Desktops and Laptops● Identified, removed, and remediated any virus infections from corporate network● Reduced trouble ticket count from >50 per day to <15 per day within 6 months by resolving issues and not 'putting out fires'● Reduced Trouble ticket MTTR from 3 days to < 1day● Completed over 65% of all Call Center trouble tickets● Partnered with ITHD to ensure proper ticket routing for enhanced First Call Resoluiton ● Hewlett Packard APS Accredited - received labor compensation from HP for performing self repairs of computer equipment● Lead replacement of 19IN CRT monitors with LCDs, ensuring oldest out/first in methodology used, ensuring oldest equipment replaced first● Worked with EUS Manager to implement "Walk-A-Mile" job shadow program, improving perception of IT in call center● Functioned as a liaison between IT and the business to ensure best practices were followed, as well as businesses expectations were exceeded

Managed sales and service dept. of multimillion dollar computer store.Managed staff of 3 sales associates and 3 technicians.Evaluated new equipment to carry as inventory.Negotiated pricing for inventory and ordered based on demand.Responsible for New system builds, PC repairs, and sales of PCs and peripherals.