Constituent Services Representative
Baltimore, Maryland, United States
- Led resolution of critical IRS cases including securing delayed tax refunds, negotiating payment plans, and ensuring stimulus payment distribution to incarcerated individuals
- Processed urgent unemployment benefit claims during COVID-19 pandemic, securing vital financial assistance for constituents facing medical emergencies, housing insecurity, and food instability
- Specialized in military personnel advocacy, handling cases involving promotions, benefits restoration, healthcare access, retirement processing, and coordinating with Army Board for Correction of Military Records (ABCMR)
- Managed sensitive Bureau of Prisons cases involving First Step Act credit implementation, emergency medical intervention, and civil rights protection
- Managed consumer protection cases advocating for constituents in disputes with banks, tech companies, airlines, and insurance providers
- Processed complex FOIA requests involving multiple federal agencies