Lani G. Email & Phone Number

Ottawa, Ontario, Canada

Helping to bridge the gap on eliminating stigma surrounding Mental Health through supporting the technology and learning experience design for Virtual Conferences, Events, Workshops, Telemedicine and Continuing Education programs.Sample Projects :*World Mental Health Day 2022*Annual Women in Mind*Annual Forensic Conference

Canada

Ensures a seamless virtual event experience as a technical support engineer for healthcare professionals serving public and private groups. Perform technical troubleshooting on virtual communications platforms. Trained in the right empathic language to support participants.

United States

Delivering seamless online virtual webinars as an online host and technical support for a North American audience with leading subject matter experts from various industries.Company Snapshot: A technology company based in Massachusetts delivering a Complete Virtual Event, White-Label Content Housing, Continuing Education, and Certification Platform.

Philippines

“The goal of apprenticeship is not money, a good position, a title, or a diploma, but rather the transformation of your mind and character.”Company Snapshot: A small business start-up selling niche handcrafted leather goods.

Singapore

In charge of gaining market share, implementation, and delivery of professional support services and web applications for two companies: QCD Technology (https://www.qcd.com.sg) and it's affiliate e-learning Saas start-up, Colossus Labs Pte Ltd (https://www.colossuslabs.com.sg)-Product management of Enterprise technical support services for QCD Technology.-Product launch of an e-learning Saas platform called Owlsmart under Start-up, Colossus Labs.Company Snapshot: Reporting… Show more In charge of gaining market share, implementation, and delivery of professional support services and web applications for two companies: QCD Technology (https://www.qcd.com.sg) and it's affiliate e-learning Saas start-up, Colossus Labs Pte Ltd (https://www.colossuslabs.com.sg)-Product management of Enterprise technical support services for QCD Technology.-Product launch of an e-learning Saas platform called Owlsmart under Start-up, Colossus Labs.Company Snapshot: Reporting to two companies: QCD Technology, an Apple Service Provider and Colossus Labs, an IT solutions firm specializing in developing E-Learning platforms. Show less

Singapore

Lead and gain successes as a team - driving enterprise solutions such as Mobile Device Management (MDM), Web and Applications development, Infrastructure, AV Solutions, Backup and Recovery Solutions, After Sales Support and Managed Services. Providing a total end to end IT solutions for government, education and enterprise clients. - Model Employee FY 2017- Top performing business unit for FY 2016- Successfully achieved and doubled Sales Targets for FY 2015.Company… Show more Lead and gain successes as a team - driving enterprise solutions such as Mobile Device Management (MDM), Web and Applications development, Infrastructure, AV Solutions, Backup and Recovery Solutions, After Sales Support and Managed Services. Providing a total end to end IT solutions for government, education and enterprise clients. - Model Employee FY 2017- Top performing business unit for FY 2016- Successfully achieved and doubled Sales Targets for FY 2015.Company Snapshot: Sapura's (SSS) line of business includes the wholesale distribution of computers, computer peripheral equipment, and computer software. SSS since has merged with Sapura Technology which includes Defence and Security Technology. Show less

Philippines

Engages and integrates Apple business solutions to schools and corporations.-Pioneered the first Mac Laboratory in a private secondary school and one of the top universities-Generated 1 Million in a 1 day led marketing event at IT Business Park-Drove customer loyalty and community engagement by setting up weekly iSeries workshops and events taught by subject matter experts on various technology tools.Company Snapshot: Apple Authorized Reseller. It's affiliate company… Show more Engages and integrates Apple business solutions to schools and corporations.-Pioneered the first Mac Laboratory in a private secondary school and one of the top universities-Generated 1 Million in a 1 day led marketing event at IT Business Park-Drove customer loyalty and community engagement by setting up weekly iSeries workshops and events taught by subject matter experts on various technology tools.Company Snapshot: Apple Authorized Reseller. It's affiliate company, Dreamtech Enterprises sells Point-of-Sale Systems. Show less

Philippines

-Consistently achieved over 120% of monthly quota attainment for heart health portfolio-Extended prospecting coverage on hard to reach rural areas-Provided support to healthcare professionals through organizing seminars and conferences showcasing the latest healthcare innovation

Philippines

Coaching, Mentoring, Measuring and driving performance of agents for varied US-based accounts such as Pelago Restaurant Services and Crosscheck Guarantee Services.-With a track record to improve low performers within 30 days-Top performing team with a 90% closure rate-Developed and delivered communication and product training for agentsCompany Snapshot: Part of Bigfoot Entertainment which is the American parent company of Bigfoot Films, Bigfoot Productions, Bigfoot… Show more Coaching, Mentoring, Measuring and driving performance of agents for varied US-based accounts such as Pelago Restaurant Services and Crosscheck Guarantee Services.-With a track record to improve low performers within 30 days-Top performing team with a 90% closure rate-Developed and delivered communication and product training for agentsCompany Snapshot: Part of Bigfoot Entertainment which is the American parent company of Bigfoot Films, Bigfoot Productions, Bigfoot Production Services, Bigfoot Partners, the International Academy of Film and Television, New Cebu Films and Fashion One Network. Show less

Philippines

Ensures call metrics for America Online program exceed client specifications and internal quality standards. Drives performance of agents through improvement initiatives based on data analysis. -Recommended an America Online call script adopted worldwide. -Led calibration calls with USA, India and Philippine AOL contact centers. -Consistent Employee Highflyer AwardeeCompany Snapshot: eTelecare was founded by two alumni of the call center consultancy of McKinsey &… Show more Ensures call metrics for America Online program exceed client specifications and internal quality standards. Drives performance of agents through improvement initiatives based on data analysis. -Recommended an America Online call script adopted worldwide. -Led calibration calls with USA, India and Philippine AOL contact centers. -Consistent Employee Highflyer AwardeeCompany Snapshot: eTelecare was founded by two alumni of the call center consultancy of McKinsey & Company. Now acquired by Convergys. Convergys Corporation is based in Cincinnati, Ohio, that sells customer management and information management products. Show less

Masters In Learning Experience Design And Educational Technology, Education

Certificate In Technical Project Management

Workplace Preparation Program

Project Management

Bachelor’S Degree, Mass Communications

Activities and Societies: Working student for The Freeman Newspaper; Ms Press Freedom Awardee 4 year program ( Fast track to 3 ) World.

Associate’S Degree, Computer Technology/Computer Systems Technology

2 year program