Lani Wright, M.Ed. Email & Phone Number

United States

Boston, Massachusetts, US

• Define and build a global, scalable, and effective customer education and enablement program from scratch, including vision, strategy, processes, cross-functional collaboration, tech stack, multimedia and.
• Strategic, operational, and program leader of education and enablement programs, designed to drive product adoption, minimize customer friction points and churn, bolster revenue growth, and positively impact change.
• Lead, develop, and implement a high-impact internal education and enablement program for multiple customer-facing teams across sales, account management, and support to drive revenue and growth, build product.

Cambridge, Massachusetts, US

• Led a high-visibility team responsible for creating impactful educational credentials, content, and experiences for a global ecosystem of 7,000+ solutions partner businesses
• Defined programmatic and team strategy, priorities, operations, and metrics
• Spearheaded and built the strategy, scope, executive buy-in, operating system, and development of learning paths
• Templatized a content marketing and promotion process to increase target audience engagement

Cambridge, Massachusetts, US

Senior Solutions Partner Professor

Cambridge, Massachusetts, US

• Leveraged ADDIE, Bloom’s Taxonomy, Kirkpatrick Evaluation Model, adult learning theory, project management, and stakeholder management best practices to develop on-demand content for an audience of 7,000+ solutions.
• Built and launched two global certification courses aligned with learner and business sales initiatives
• Enhanced certification launches by creating a first-of-its-kind global internal sales enablement program
• Conducted extensive research and analysis of the solutions architect persona; scoped and recommended a highly technical series of certification courses to drive complex sales deals and implementations
• Developed an updated process for expert and customer example sourcing to align with HubSpot’s DIB&E best practices and better serve a global audience of learners
• Manager of a summer intern and mentor for a Marketing Associate Program member

Boston, Massachusetts, US

• End-to-end program director for customer and vendor training, enablement, and education
• Defined and delivered all program strategies, systems, content, and metrics
• Cross-functional leader and strategic stakeholder manager for C-suite, customer success, product development, sales, and marketing
• Utilized ADDIE to create high-impact content designed to increase product adoption, reduce customer support tickets, and improve time to value for multiple audiences
• Sourced and optimized an LMS to build, launch, and scale a customer champion certification program
• Generated and analyzed enablement and marketing content for every phase of the user journey

Hingham, Massachusetts, US

• Responsibilities:
• Extensive facilitation and instructional design experience based on needs analyses
• Developed an assessment battery to validate and measure learner progress and knowledge
• Crafted and delivered actionable personalized student reports, feedback, and growth plans
• Mentored and managed an assistant teacher annuallyProject Management and Leadership Roles:
• Led the review, development and execution of new student academic data reports

Wolfeboro, NH, US

• Led the hiring, management, and talent development of 7 aspiring educational leaders each summer
• Designed and facilitated highly effective onboarding and training for 20+ staff members annually
• Strategized and aligned daily with senior leadership through administrative planning and collaboration
• Responsible for the development, coaching, and residential experience of 40+ global students annually-Middle School Boys’ Campus Head (Summers 2013-2016)-Assistant Head of Campus (Summers 2010-2012)-Residential Advisor.

Kent, CT, US

• Advocated for, collaborated with and guided 36 seniors, 37 juniors, as well as their families throughout the college process
• Wrote in-depth, individualized letters of recommendation for each student
• Utilized data analysis to determine appropriate recommendations for each student’s college list
• Boys JV Ice Hockey coach and Girls Varsity Softball coach

Monduli District, Arusha Region, TZ

• Designed curriculum for and creatively facilitated engaging English immersion classes for 37 students
• Coached multiple sports teams, co-curricular activities, and leadership development programs

US

• Developed and facilitated grade-level curriculum and assessments
• Created and implemented a yearlong character development curriculum for 40 students
• Girls Varsity and JV Ice Hockey coach
• January 2013- 3rd Grade Co-Teacher (Maternity Leave coverage)

Master Of Education (Med), Learning And Teaching

Bachelor Of Arts (B.A.), Psychology/Sociology-Anthropology

Education record