• Oversee a Commute department that: builds future programming in support of tech client sustainability goals, plans for capital spend, partners with local transit agencies and operations providers, supports micromobility, engages customers, and ensures a consistent and active program user base • Plan and execute strategic and operational activities in partnership with client leadership• Collaborate with senior leaders to develop performance and strategic goals• Assess and implement operational and cost improvements/efficiencies• Communicate and drive new directives, policies, and procedures to clients and team • Partner with technology, engineering, and third-party stakeholders on technology/system enhancements to enable a smooth customer experience

• As chief of staff and a member of the senior leadership organization, I increased my leadership responsibilities and pivoted our engagement models to drive success and support employee morale during the pandemic• During this time, I also continued to perform my established scope overseeing and developing global communications and engagement workstreams, managing business strategy, and enabling senior leadership and client success for a top CBRE tech account• In-role promotion earned

• Responsible for managing account business strategy & communications for 1,000+ global team that oversees the global real estate portfolio and services for a major tech company• Assess priorities, provide business insights and identify/implement strategic initiatives• Ensure leadership team alignment to evolve business direction and long range plans• Partner with corporate teams on business development initiatives• Partner with client to determine strategic messaging for high impact programs• Oversee corporate business reporting and develop strategies to drive future account performance• Develop internal, client, and external communications priorities and program rhythm• Manage global communications team responsible for executing corporate and internal account communications and people initiatives, including: branding, messaging, marketing strategy, executive summaries, digital newsletters, trainings/development, global meetings, template design, team announcements, best practices • Manage program management team responsible for data/systems management, training programming/development, recognition, morale, and other people-focused event management

• Designed internal communications strategy for ~300-person global account team • Engaged with clients and senior leaders on high impact business and communications initiatives, including the development of a megaproject pitch• Lead strategic account initiatives, crafted strategic meeting content and Director communications, designed marketing materials, engaged in account business planning • Managed Communications team, responsible for executing various account initiatives-- corporate best practices program, global newsletters, playbooks, announcements, operational process improvements, recognition program, internal social channel presence, trainings/development, etc.

• Executed on communications plan for client initiatives-- includes project planning, project management, change management, and resource coordination• Oversaw account best practices program-- includes developing and editing written best practices to export through corporate channels• Crafted leadership communications• Wrote, edited, and facilitated submissions for account-wide global monthly report• Managed governance projects for Global Operations team• Engaged with account Leadership team on ad hoc communications/marketing needs

• Managed communications on multiple accounts to drive business development, increase client satisfaction, and inform and engage internal account teams team.• Developed annual communications plans to support needs at client, team, and corporate levels.• Refreshed existing communications templates aligning to internal/client branding requirements.• Interpreted performance and financial data for annual reports (distribution to team and Corporate)• Wrote weekly newsletters and other email communications for distribution to account team and external audience• Crafted PowerPoint and Prezi presentations for Quarterly All-Hands meetings • Collaborated with corporate Marketing & Communications, PR, and Research teams to strategize on importing and exporting account best practices

• Analyzed KPI and other scorecard data to forecast/trend account-wide performance.• Analyzed and reported customer satisfaction survey results in executive, client-ready reports.• Performed gap analyses and applied customer engagement principles to generate optimized survey response rates.• Collaborated with team to support cost-savings and process improvement objectives.

• Reviewed national data, provided trending analysis to identify efficient service options for account.• Reviewed service agreements, drafted contracts and termination letters to support Supply Chain.

GOVERNMENT RELATIONS• Wrote/edited reports, proposals, analyses, correspondence, presentations, web copy on monthly, quarterly or on demand basis• Identified, evaluated, monitored, researched and analyzed legislation serving clients needs• Managed project information, supplied recommendations/action plans to, and facilitated response of principals and clients in strategy sessions • Served as liaison between clients and 120 legislative offices and over 100 state agencies as needed• Monitored RSS feeds and social media for industry news relating to clients or issues of interestPROGRAM ADMINISTRATION• Coordinated 6 of firm’s 40 clients’ legislative agenda, overseeing the schedule of over 50 projects• Met with stakeholders to discuss issues, positions, strategies and goals• Managed risks; identified potential areas of concern or interest and established mitigation dialogue• Restructured and developed full time intern mentorship program, determining responsibilities, learning objectives, scope of work and deadlines. Oversaw daily operations of interns, leading them in short and long term projects and tasks; assessing and managing performance; and identifying areas of concerns and recommending appropriate solutions.

• Researched and monitored legislation relevant to the needs of clients• Drafted governmental status reports for client board meetings and newsletters• Organized clients' annual events, facilitating meetings with Legislators and agency personnel• Prepared quarterly lobbying disclosure reports, monthly client invoices and accounting