Lanie Haggard Email & Phone Number

Houston, Texas Area

Houston, Texas Area

Provide expert energy consultation and services to help residents, businesses, non-profits, associations and government entities obtain competitive pricing and satisfactory contract terms. AUS is headquartered in Lake Geneva, Wisconsin.

Analyze performance trends from big data sets to provide recommendations for customer retention programs.Analysis of tariffs and other existing or emerging regulatory issues.Weekly reporting of residential customer retention trends to identify internal processes & channel efficiency improvements.Weekly pricing reporting, including: implementation of tariff pricing updates; visual reporting of complex data sets with charts and graphs using pivot tables; actual and projected MTD & YTD customer count and trends; in-market performance against procured supply positions; customer disposition monitoring; comparison of all channel partners sales as percentage of total sales; channel partner sales vs. targeted goals; and customer care retention program results.Pricing implementation, such as: providing price recommendations based on competitive prices and company target margins; monitoring product pricing codes by TDU; EFL creation; tracking promotion codes and commissions; and monthly reporting for customer renewal and welcome letters.Identification and execution of customer acquisition & retention programs, such as: email campaigns using Exact Target mass email system; bill inserts; campaigns to increase customer care service levels using internal and external customer incentives; customer care team bonus commission invoicing for retention of residential customers; analysis of customer incentives program enrollment rates vs. conversion rates over a period of time that align to achieve campaign margin and count goals; alignment of retention strategies with COGS & CTA using supporting quantification analysis.Monitoring internal regulatory reports to identify root causes of customer care process & systems issues to recommend enhancements and changes in procedures to enhance overall customer service quality.

Houston, Tx

Skills: Teaching/Training, Excellent Verbal & Written Communication, Excellent Behavior Management, Curriculum Development, Lesson & Project Planning, Organization and Time Management, Monitoring & Progress Reporting, Detailed Record Keeper I taught all general third grade classes: math, language arts, science, social studies, and religion. Responsible for all daily activities of classroom, curriculum development, lesson plans, creating interesting lessons utilizing Smart Board technology and other classroom manipulatives, planning field trips, staff and parent communications regarding classroom activities

Houston, Texas

Developed a model to analyze price-to-beat (PTB), T&D rates, and fuel factorsAnalysis of tariffs, PTB, T&D, fuel factors and other existing or emerging regulatory issues in a changing regulatory environmentWrote comments in section III. Retail Market Observations No. 1, 2, 3, 4 and 5 for 'Comments of Reliant Energy, Inc. to Notice Requesting Comments on Wholesale and Retail Electricity Competition' regarding: 1) distinctions between POLR (provider of last resort) service and default service and the role each provides in a successful transition to a competitive retail energy market; 2) how administrative models' requiring long-term, fixed priced procurement of POLR or default supply severely limit the benefits of retail choice; and 3) how a price mitigation plan should be designed to alleviate significant retail price increases due to restructuring related price caps or long-term, fixed-priced wholesale auction models

Houston, Tx

Increased operational output for Mid C&I Energy Pricing by 300% after managing and ensuring the timely completion of deals on the priority listMaximized overall productivity and performance by creating a personalized work schedule that was implemented for all Energy Pricing staff at integration of 9/80 programActed as pricing liaison for Texas General Land OfficeConducted systems testing for ERCOT mid sized C&I customer MCPE (Market Clearing Price for Energy) congestion zonal pricing model as well as coordinated all pricing for MCPEPoint-person in Mid C&I Energy Pricing to facilitate policy and procedural development changesAnalysis and due diligence of C&I customer three year historical electric usage for factors influencing price such as: weather characteristics for peak historical load over a period of time; time factors including the time of year, the day of the week, and the hour of the day; and different customer classes including descriptions and age of property, equipment, and appliances, technology changes, and customer behaviorVerified authenticity and reliability of customer historical electric usage and prepared data to run through load forecasting systemsVerified meter and load types, and determined voltage and flow levelsGenerated load commitment files for quotes based on signed customer contractsCommunicated customer pricing to Retail Marketing Managers to determine alternative pricing strategies to better serve large customersCollaborated with Risk Analytics to develop processes for assessing and tracking the materiality of amendments to existing contractsRecipient of numerous praises from internal customers about effort and dedication as well as multiple nominations for Power Bucks, an internal employee recognition programExperienced with Siebel and CRM (Customer Relationship Management System)

Houston, Tx

Managed the implementation of retail energy outsource deals from origination through deliveryEducated customers regarding delivery components and pricing requirements of contracts to identify key deliverables and ensure integrity of business termsInterfaced directly with customers and service providers to resolve contract issuesGathered, coordinated, and summarized contract language in the form of Account Transition PlansCoordinated and conducted internal and external customer meetings to determine service requirements, review transition plans, and develop communication protocols between customers and account managers

Bachelor'S Degree, Economics

Activities and Societies: Dean's List 3.64, The National Society of Collegiate Scholars

M.Ed., Education

Activities and Societies: Dean's List 3.65, Kappa Delta Pi Honor Society

Liberal Arts

Education record