A well networked and highly successful manager in grooming and developing effective and efficient teams, with an extensive service oriented experience and working to set schedules and deadlines, whilst using the education and the experience I have gained through my tenure to develop an excellent commercial approach to solve irregularities in the existing operations and strategically develop the business to meet the organizations goals and objectives.I am a Roman Chatholic Born on 14 July 1982, I completed my education in Leighton Park International School in 2001I have successfully completed my MBA from UWIC (University of Wales Institute of Cardif)
Staunch Triad Global (Pvt) Ltd.
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Ceo And DirectorStaunch Triad Global (Pvt) Ltd.Sri Lanka
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Ceo / DirectorStaunch Triad Global (Pvt) Ltd. Nov 2022 - PresentWe are Staunch Triad Global (STG) a BPO focused to improve the image of outsourcing to a level wherecompanies can focus on their core and rely on us to manage their other processes.
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Chief Operating OfficerKingsbridge International Academic Council Jan 2021 - Nov 2022Colombo, Western, Sri Lanka
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Contact Center Specialist | English Language Trainer | Call Center ConsultantSelf-Employed Jun 2020 - Jan 2021Sri Lanka
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Business Development ManagerBellvantage (Pvt) Ltd Nov 2014 - Jun 2020Sri LankaHeading the Business Development department I manage the acquisition of new business by designing customized solutions that would meet the client’s requirement while suggesting strategies that would optimize the existing productivity while reducing cost. -
Solution Sales ManagerHuawei Technologies Lanka Co. Pvt. Ltd Dec 2013 - Nov 2014Sri LankaManaging the local telecommunications accounts in mobile and fixed lines including island accounts in Maldives and Seychelles
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Snr. Executive – Training And DevelopmentBharti Airtel Lanka Pvt Ltd May 2009 - Dec 2013ColomboManaging the divisional training operations by:• Enabling training & development• Cultivating knowledgeable staff to induce a knowledge society• Developing effective training teams• Enable an organic growth within the operations• Managing and optimizing cost by initiating innovative solutions• Maximizing the efficiency of the existing processes by implementing innovative projects -
Divisional Trainer Contact CenterDialog Axiata Plc Nov 2001 - May 2009ColomboManage the Call Center training operations of existing staff by:• Developing competencies of existing staff by mapping their competencies to existing roles• Creating & conducting development programs to develop potential staff• Motivate and Develop existing staff• Maintaining a knowledge consistency among all touch points• Cultivating a knowledgeable society• Improve the efficiency of the operations level productivity
Lanil Dabrera Skills
Lanil Dabrera Education Details
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IcbtMasters In Business Administration (Uwic) -
City & GuildsInternational Diploma In Teaching & Training
Frequently Asked Questions about Lanil Dabrera
What company does Lanil Dabrera work for?
Lanil Dabrera works for Staunch Triad Global (Pvt) Ltd.
What is Lanil Dabrera's role at the current company?
Lanil Dabrera's current role is CEO and Director.
What schools did Lanil Dabrera attend?
Lanil Dabrera attended Icbt, City & Guilds.
What skills is Lanil Dabrera known for?
Lanil Dabrera has skills like Call Centers, Performance Management, Telecommunications, Training, Management, Customer Service, Team Management, Vendor Management, Contact Centers, Customer Experience, Team Leadership, Team Building.
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