Lani Oxciano Email & Phone Number

Taguig, National Capital Region, Philippines

- Provide day-to-day operational support to clients and employees- Manage clients' compliance to company systems and policies- Build a strong business relationship with clients to discuss issues, concerns and updates- Carry out daily operational duties and responsible for motivating employees- Monitor employees performance, attendance, productivity, and ensures that SLAs are regularly met- Motivate and encourage employees through positive communication and create effective channels for employee feedback - Establish a positive, supportive and collaborative environment and drive company initiatives that contribute to long-term operational excellence - Assist in the development of strategic plans for HR operational activities - Act as the main link between Client Operations, Management team, and the employees- Perform a wide range of HR activities which includes but is not limited to Client and Employee Engagement and Labor Relations- Review and evaluate staff individual strengths and areas for improvement; produce performance reviews through regular scorecard reviews with the client's leadership team members- Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide- Provide effective coaching and perform the appropriate corrective/disciplinary action as needed - Develop engagement activities to increase employee loyalty, focus, and retention- Serve as primary liaison to legal counsel in addressing legal issues- Oversee organizational insurance policies and ensure the health and safety of all employeesNote: Appointed as a Client Services Supervisor (CSS) from July 2021 to March 2022 (8 months) and March 2023 to July 2023 (4 months) for the assigned client.

Makati City

- Manages 100+ employees deployed in the assigned client company (Shared Services)- Coordinates with the recruitment team for Service Requisition Form (SRF), Contingent Service Assessment Form (CSAF) discussion and client calibration for the current requirement- Discusses the terms of employment, budget allocation and project objectives of the client and ensure that they aware of the standard operating procedure in hiring contingent workers in accordance with DOLE rules and regulations- Conducts presentations with the recruitment team to the client who needs guidance in hiring contingent workers- Processes the Statement of Work Assignment (SOW) and Confirmation of Work Assignment (COWA) upon discussion with the client prior to onboarding of the new hire- Reviews and approves job requisitions in Workday for monitoring purposes - Provides guidance for on boarding and off boarding of employees- Conducts Contract and Job offer Signing alongside with the Company's New Hire Orientation- Write contracts for promotions, transfers and personnel action movement in collaboration with management- Ensures that the contingent workers are updated with any changes in policies within the company with proper documentation- Conduct meetings with the client and employees accordingly to develop and nurture partnerships and to bridge the divide between management and employees- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.- Provide reports for staff on board (SOB), collection updates and unbilled charges on a weekly basis- Update the client with recent changes or movement of the contingent worker/s in a week/end of month reports- Provide management guidance to line management and contingent workers for annual increases, employee performance assessment, new employee assessment, coaching, counseling, career development, disciplinary actions, performance improvement plan and up to termination.

Ncr - National Capital Region, Philippines

- Coordinating with hiring managers to identify staffing needs.- Determining selection criteria.- Sourcing potential candidates through online channels (e.g. social platforms and professional networks.)- Plan interview and selection procedures, including screening calls, assessments and in-person interviews- Assess candidate information, including resumes and contact details, using our Applicant Tracking System- Design job descriptions and interview questions that reflect each position’s requirements- Forecast quarterly and annual hiring needs by department- Foster long-term relationships with past applicants and potential candidates

Philippines

- Create an inspiring team environment with an open communication culture - Set clear team goals and oversee day-to-day operation - Monitor team performance and report on metrics - Discover training needs and provide coaching- Listen to team members’ feedback and resolve any issues or conflicts - Recognize high performance and reward accomplishments - Suggest and organize team building activities - Develop and maintain professional relationships with customers and ensure customer satisfaction. Coordinate with clients and acquire all information and resolve issue effectively- Provide professional assistance to all clients issues and ensure confidentiality of all client information. - Maintain knowledge and interpret all policies and procedures of bank and ensure compliance with all ethics-Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications- Participate in leads and networking groups and stay updated with competitor products to develop efficient strategies.

- Maintain updated knowledge of all company products and services in order to provide adequate education to customers- Provide information and instructions about relevant products and services- Make product and service suggestions to meet the customer’s specific needs- Field incoming phone calls and respond to phone messages from customers- Promptly respond to customer questions submitted via email or our website- Answer customer questions and provide information to resolve any issues- Document important customer information for future reference- Foster and maintain relationships with customers to improve our retention rate- Attend all required customer service-related meeting

The Fort

- Sourced for possible candidates for the internal and external openings- Determined applicant requirements by studying job description and job qualifications- Assisted employees of their checklist for the pre-employment requirements- Established recruiting requirements by studying organization plans and objectives- Arranged interviews of candidates in accordance with Interviewer's schedule- Managed new employee relocation by determining new employee requirements- Accomplished human resources and organization mission by completing related results as needed

Makati City, Philippines

- Followed company rules, regulations and guidelines.- Followed the prepared program of work with appropriate intervals in consultation- Completed the required training hours as indicated in the schools endorsement