Lani Pierre Email & Phone Number

Remote

• Provide exceptional customer service and support, resolving technical issues and answering queries in a timely manner• Manage client accounts, ensuring satisfaction and retention • Software support and troubleshooting • Handle administrative tasks, including data entry and supplemental account management• Maintain and enhance customer satisfaction by providing ongoing proactive support throughout the customer life cycle• Software support and troubleshooting• Proactively identify opportunities to improve customer engagement• Work with the product teams to gather customer feedback and identify areas for product functionality• Provide timely resolution of product-related customer support issues• Daily account communication regarding the status of open support requests• Collaborate with the product team to relay user feedback and contribute to product improvements• Contribute to the creation of support resources, such as help articles• Support sales by upselling with product knowledge

Bachelor of Arts Spring 2022 in psychology with a focus on Health Psychology.

Denver, Colorado, United States

• Provided support for B2B software and equipment issues• Answered customer queries via phone and email and resolved IT issues• Troubleshooted for external and internal clients using established tools and procedures• Maintained composure and patience in challenging customer situations • Worked Tier 1 cases and escalated as necessary

Denver, Colorado, United States

Answered service and sales calls, consistently achieved monthly sales quotas, managed and sold service packages, account management, data entry and database management, light office management, state test proctor, added driving test scores to state system, assisted with classes

Denver, Colorado

Earned an Associates degree in Psychology.

Bachelor Of Science - Bs, Psychology, 3.5 Gpa

Bachelor Of Science - Bs, Psychology, 3.74 Gpa

Activities and Societies: Phi Theta Kappa Honor Society