Lani Glenn, Itcpm, Csm Email & Phone Number

Greater Atlanta Area

Lead efforts to manage backbone infrastructure splits for Regional Data Centers to eliminate the risk of isolation and customer impact in the event of a fiber cut.Manage complex corporate programs end-to-end (Backbone and Data Center), which provides routing between 8 National Peering Centers (NPCs), 23 Cox Market Regional Data Centers (RDCs), and 3 National Data Centers (NDCs).Manage cross-functional teams and efforts in an FTE and matrixed environment. Maintain regular and… Show more Lead efforts to manage backbone infrastructure splits for Regional Data Centers to eliminate the risk of isolation and customer impact in the event of a fiber cut.Manage complex corporate programs end-to-end (Backbone and Data Center), which provides routing between 8 National Peering Centers (NPCs), 23 Cox Market Regional Data Centers (RDCs), and 3 National Data Centers (NDCs).Manage cross-functional teams and efforts in an FTE and matrixed environment. Maintain regular and transparent communication of planning, project status, issues, and risks in a timely manner. Provide an “open door” policy of support for all team members and ensured stakeholders had the most up-to-date data allowing for informed decisions. Mitigate risks, remove obstacles, and fostered a high level of synergy and trust among the teams. Show less

Deliver and support software value metrics, team financials, business intelligence reports and dashboards in partnership with internal business stakeholders and financial and business intelligence teams. Maintain online reports and dashboards that house information on value, financials, rationalization and other various data related to the defined organizational needs. Partner with Product/Portfolio owners providing smart data through deep financial analysis for decision making and to ensure… Show more Deliver and support software value metrics, team financials, business intelligence reports and dashboards in partnership with internal business stakeholders and financial and business intelligence teams. Maintain online reports and dashboards that house information on value, financials, rationalization and other various data related to the defined organizational needs. Partner with Product/Portfolio owners providing smart data through deep financial analysis for decision making and to ensure capability teams remain on target and within budget. Show less

Situation Problem Management (SPM) handles initial assessment and triage of incidents affecting the company’s online systems. SPM is responsible for quickly and efficiently gathering and documenting relevant details about the incident for use by the technical team in restoring service. • 24x7 management of high/critical incidents escalated from internal customers, customer support, monitoring sources, or managed service partners• Coordinate problem resolution activities… Show more Situation Problem Management (SPM) handles initial assessment and triage of incidents affecting the company’s online systems. SPM is responsible for quickly and efficiently gathering and documenting relevant details about the incident for use by the technical team in restoring service. • 24x7 management of high/critical incidents escalated from internal customers, customer support, monitoring sources, or managed service partners• Coordinate problem resolution activities, including incident bridge calls, root cause analysis meetings• Review progress of incidents and evaluate if additional Subject Matter Experts are required, and escalate accordingly• Facilitate Root Cause Analysis (RCA) sessions, assign deliverables for follow up and drive for ultimate problem resolution with assigned resources ensuring all relevant “why and how” questions are answered Show less

Manheim Technology Project Office; Serve as facilitator, reporting analyst, SharePoint administrator and problem solver• Investigates end user issues and problems to provide internal customer support• Analyze data and provide metric reports to leadership using charts, tables, diagrams• Process governance ensuring the Technology Project Portal is used/functioning properly• Provide training and write user documentation for new processes and procedures• Ensure highest level of… Show more Manheim Technology Project Office; Serve as facilitator, reporting analyst, SharePoint administrator and problem solver• Investigates end user issues and problems to provide internal customer support• Analyze data and provide metric reports to leadership using charts, tables, diagrams• Process governance ensuring the Technology Project Portal is used/functioning properly• Provide training and write user documentation for new processes and procedures• Ensure highest level of data integrity within the IBM Supplier Tracking Site• Assign and track issues to resolution that are submitted via SDLC SharePoint site• Provide support, training and issues resolution with Oracle• Project Office Liaison for Online Integration Team• Quality Assurance testing of revised and new forms prior to deployment• Approve new/revised templates used on the Systems Development Lifecycle SharePoint site• Second line of support for the newly released Project Sites• Responsible for content and facilitation of the Weekly SDLC Maintenance Meetings Show less

Manheim

Provide professional support for Chief Information Officer and direct reports.• Maintain working relationship with vendors/contractors • Administration support and compliance with IBM during large outsource initiative• Communicate with all levels of leadership• Liaison between upper leadership and team member• Facilitate process improvement for Technology office administration• Manage and coordinate internal facility projects as well as community project for… Show more Provide professional support for Chief Information Officer and direct reports.• Maintain working relationship with vendors/contractors • Administration support and compliance with IBM during large outsource initiative• Communicate with all levels of leadership• Liaison between upper leadership and team member• Facilitate process improvement for Technology office administration• Manage and coordinate internal facility projects as well as community project for IT• Planned and lead the IT Relocation/Build Out Project from Central Park to Concourse• Effectively communicate community and facility project status to executive team• Internal and external customer focus Show less

Professional support for CDO/COO and VP level to include Sales & Distribution, IT, Online Solutions and Human Resources.• Professional interaction with Board Members and Chairman of the Board • Ensure OSHA standards are met and enforced for Delta/Delta Technology • Maintain working relationship with vendors/contractors • Manage and coordinate refurbishment of A3 Technology building• Manage efficient Technology/Human Resource administration• Administrative support and… Show more Professional support for CDO/COO and VP level to include Sales & Distribution, IT, Online Solutions and Human Resources.• Professional interaction with Board Members and Chairman of the Board • Ensure OSHA standards are met and enforced for Delta/Delta Technology • Maintain working relationship with vendors/contractors • Manage and coordinate refurbishment of A3 Technology building• Manage efficient Technology/Human Resource administration• Administrative support and compliance with IBM during large outsource initiative• Communicate with all levels of leadership• Liaison between upper leadership and team members Show less

Atlanta, Georgia

Assist customers with establishing reservations, revising travel plans and issue resolution.

Certified Scrum Master

Bachelor’S Degree, Business Administration And Management, General

It Project Management Certification, Information Technology Project Management

Aas, Administrative Management