Lani Glenn, Itcpm, Csm Email & Phone Number

Greater Atlanta Area

Lead efforts to manage backbone infrastructure splits for Regional Data Centers to eliminate the risk of isolation and customer impact in the event of a fiber cut.Manage complex corporate programs end-to-end (Backbone and Data Center), which provides routing between 8 National Peering Centers (NPCs), 23 Cox Market Regional Data Centers (RDCs), and 3.

Deliver and support software value metrics, team financials, business intelligence reports and dashboards in partnership with internal business stakeholders and financial and business intelligence teams. Maintain online reports and dashboards that house information on value, financials, rationalization and other various data related to the defined.

• Situation Problem Management (SPM) handles initial assessment and triage of incidents affecting the company’s online systems. SPM is responsible for quickly and efficiently gathering and documenting relevant details.
• 24x7 management of high/critical incidents escalated from internal customers, customer support, monitoring sources, or managed service partners
• Coordinate problem resolution activities… Show more Situation Problem Management (SPM) handles initial assessment and triage of incidents affecting the company’s online systems. SPM is responsible for quickly and.
• Coordinate problem resolution activities, including incident bridge calls, root cause analysis meetings
• Review progress of incidents and evaluate if additional Subject Matter Experts are required, and escalate accordingly
• Facilitate Root Cause Analysis (RCA) sessions, assign deliverables for follow up and drive for ultimate problem resolution with assigned resources ensuring all relevant “why and how” questions are answered Show less

• Manheim Technology Project Office; Serve as facilitator, reporting analyst, SharePoint administrator and problem solver
• Investigates end user issues and problems to provide internal customer support
• Analyze data and provide metric reports to leadership using charts, tables, diagrams
• Process governance ensuring the Technology Project Portal is used/functioning properly
• Provide training and write user documentation for new processes and procedures
• Ensure highest level of… Show more Manheim Technology Project Office; Serve as facilitator, reporting analyst, SharePoint administrator and problem solver

Manheim

• Provide professional support for Chief Information Officer and direct reports.
• Maintain working relationship with vendors/contractors
• Administration support and compliance with IBM during large outsource initiative
• Communicate with all levels of leadership
• Liaison between upper leadership and team member
• Facilitate process improvement for Technology office administration

• Professional support for CDO/COO and VP level to include Sales & Distribution, IT, Online Solutions and Human Resources.
• Professional interaction with Board Members and Chairman of the Board
• Ensure OSHA standards are met and enforced for Delta/Delta Technology
• Maintain working relationship with vendors/contractors
• Manage and coordinate refurbishment of A3 Technology building
• Manage efficient Technology/Human Resource administration

Atlanta, Georgia

Assist customers with establishing reservations, revising travel plans and issue resolution.

Certified Scrum Master

Bachelor’S Degree, Business Administration And Management, General

It Project Management Certification, Information Technology Project Management

Aas, Administrative Management