Customer Service Specialist
CurrentSupport company strategy and critical success factors by providing answers that matter to the customer.Strive to achieve customer satisfaction, primarily through handling contacts with customers while ensuring a high level of customer service.Experienced in a fast-paced, structured, front-office environment.Deliver extraordinary customer care by responding to inquiries concerning customer accounts.Grow and nurture customer relationships.Document necessary account information and offer solutions that benefit the customer.Maintain acceptable performance standards, including effectiveness, efficiency and quality.Promptly and accurately responding to customer requirements, making it easy for them to do business, recognizing their value, and solving any issues.Responsible for evaluating and analyzing account information and recommending tailored solutions when required. Assisted with filing and updating necessary Business Continuity resources.
