Lori Brady Email and Phone Number

• Lead the community of change agents and/or champions to put a face on change and leverage trusted informal leaders to create understanding among employees and influence successful organizational change. • Manage the champion portal and facilitate Q&A and community conversations • Develop and oversee the training plan necessary for effective O365 adoption. • Assist in developing mass communications that will be used to update the company on the Office 365 platform (SharePoint, MS Teams, Power Platform, Viva Engage, etc. …) • Assist in the implementation of new products and services by providing change management and adoption support, ensuring end users are aware of new services, how to access and use them effectively and how to obtain further help is needed. • Promote the business vision with a benefit framework that links adoption to change to successful project delivery and business outcome. • Create tailored change management plans with respect to training and orientation to accommodate the needs of different stakeholder groups impacted by the change. • Conduct an IT gap analysis, and promptly address doubts and uncertainty surrounding the change to foster a positive acceptance of change. • Solicit feedback to assess the success of the change management activities and behavior changes so that they align with strategic objectives. • Engage and partner with Microsoft and other key O365 vendors to support the O365 community by providing up to date and future focused information sessions, technical training and solution demos. • Ensure all content and communications are prepared in the necessary language(s). •Delivering formal and informal training to clients.► Technologies: Microsoft 365, SharePoint, Microsoft Teams, Power Platform, Sharegate, Viva Engage.

• Product research and content writing.• Photograph and merchandise product.• Customer care and support.• Social Media Coordinator & Promoter. • Packaging & Shipping.• Business Analysis & Bookkeeping.► Technologies: Turbo Lister, Microsoft Office, Photo editing software, Social Media

• Provide technical support and troubleshooting for global SharePoint Site Owners & Super Users.• Assist users with SharePoint support calls, eg: access issues, leveraging web parts, creating apps.• Collaborate with business units to create online forms and workflows.• Analyze business processes to determine the best solution available to fit the business need.• Work with Merger & Acquisition teams to migrate SharePoint sites & Microsoft Teams.• Train & support all users on Team & Department collaboration sites, online solutions and workflows.• Work closely with SharePoint administrator, developers, and technical support professionals to provide cross-functional solutions.► Technologies: SharePoint, SharePoint Designer, Nintex, InfoPath, Microsoft Office Products, Active Directory, Sharegate, Yammer, OneDrive, O365, Microsoft Teams, PowerApps, Power Automate.

• Collaborate with business units, stake-holders, and executive leadership to conduct and demonstrate proof-of-concepts for new workflows and online solutions• Create and support web forms in response to business user needs• Create and modify automated workflows using SharePoint software to aid in resolving problems.• Participate in application development meetings both internal and with clients.• Work closely with a group of developers, report designers and user experience professionals to provide cross-functional solutions.• Responsible to engage in and support multiple projects at the same time• Ensure compliance with departmental and banking policies• Design, create and maintain Team & Department collaboration sites and workspaces.• Train & support all users on Team & Department collaboration sites, workspaces, online solutions and workflows.• Provide extraordinary customer service by exercising effective service skills and by transacting all business in an accurate and timely fashion.► Technologies: SharePoint, SharePoint Designer , InfoPath, Microsoft Office Products, Control Point, Active Directory, Yammer

• Provided support, guidance and mentoring to customer service representatives• Maintained and updated the CSC team intranet site• Created and maintained the work schedule for the entire call center• Monitored and evaluated customer calls► Technologies: AS/400, Argo, Microsoft Office Products, Goldmine, SharePoint

• Trained and mentored new and current CSC representatives• Created and maintained call center training and banking course material• Provided support for supervisory functions• Prepare and maintained call center procedures► Technologies: AS/400, Argo, Microsoft Office Products, Goldmine, SharePoint

• Provided exceptional customer service over the phone and by email• Referred banking products and services to fit customers’ needs• Scheduled customer maintenance and logged all calls• Provided support for new call representatives► Technologies: AS/400, Argo, Microsoft Office Products, Goldmine

• Data entry• Customer information and account maintenance• Signature card filing/scanning► Technologies: AS/400 -Silverlake

• Maintained and operated teller area• Cash handling & ATM balancing• Strong customer service and banking sales skills► Technologies: Bunker Ramo