Integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, I would also help support the overall needs of the store by assisting other associates. Despite our sales numbers being better than ever in the history of that location, the store was closed in July of 2014.

Caring for my two young sons along with monitoring the build of my family’s new home as well as my in-laws new home.

• Lead sales, marketing, and customer service focus for pilot program of seasonal stores. Promoted after 30 days with company and then again after 10 months. • Ensured optimal performance of set up, build out, floor layout, hiring, training, operations, all while monitoring sales, employee efficiency, proper marketing and customer service for multiple seasonal store locations in Central Maryland. • Awarded accolades for placing second highest district to increase percentage over sales plan in entire company for 2010. • Led a team of 3 store managers, 6 assistant managers and over 50 personnel. Oversaw all personnel issues including recruiting, staffing, planning, training, morale, and discipline. • Maintained all aspects of marketing, inventory control, financial management, as well as various store maintenance and repairs.

• Successfully managed associates, training, daily store operations, monitoring sales, employee performance and customer service. • Assisted with personnel issues including replenishment, succession planning, training, morale, and discipline. Teamed with other management to properly maintain inventory control, daily standards, integrity, and customer concerns for store success. • Assisted with remodeling and upgrades to store. Handled setup of displays and marketing changes.