Elton Lima work email
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IT professional with over 15 years of experience, including a solid background in technical support and a successful transition to Quality Assurance (QA), where I developed knowledge in functional testing and a strong commitment to quality assurance. I am continuously expanding my skills in test automation, focusing on integrating automated solutions into manual processes to improve efficiency and project quality. I am dedicated to continuous improvement, always seeking to optimize processes and deliver consistent results.
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Quality Assurance AnalystNetshow.Me Oct 2023 - Dec 2023Contagem, Minas Geras, BrazilAs a QA professional within Netshow.me's Apps Squad, I was entrusted with upholding the quality standards of our applications. I spearheaded test planning and execution, meticulously evaluating associated risks. Additionally, I monitored logs using tools like Sentry and Laravel Horizon, and managed discrepancies through GitHub and Jira. Collaborating closely with the Product team, I actively participated in requirement validations, consistently aiming to ensure top-notch quality in our applications. -
Tech Lead SupportNetshow.Me Aug 2022 - Sep 2023Contagem, Minas Gerais, BrazilAs the Technical Lead of Netshow.me's Support team, I spearheaded the coordination of analysts, setting OKRs (Objectives and Key Results), and delivering performance reports across the entire company. Moreover, I oversaw handling of support tickets, bugs, and tasks, implementing tools to enhance customer support. I provided advanced assistance for live broadcasts and managed on-call schedules. Ensuring customer satisfaction, I proactively engaged the technical team to resolve emergencies, while maintaining a high standard of service quality in our day-to-day support operations.
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Senior Technical Support AnalystNetshow.Me Dec 2020 - Jul 2022Contagem, Minas Gerais, BrazilDuring my tenure at Netshow.me as a Senior Technical Support Analyst, I functioned as a specialist in Live Streaming and OTT. My responsibilities centered around working with REST APIs, developing scripts to automate support team tasks, and facilitating integrations with other engineering units. My focus was on streamlining processes, ensuring operational efficiency, and agility, all aimed at enhancing the accuracy of customer service.
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Senior Service Desk AnalystSamba Tech Jul 2019 - Dec 2020Belo Horizonte, Minas Gerais, BrazilDuring my time at Samba Tech, I actively participated in the implementation of customer service systems such as Zendesk and HubSpot. My role involved generating strategic reports to support decision-making processes. Additionally, I demonstrated leadership by example, directly collaborating with support analysts and maintaining frequent communication with clients. This approach strengthened the team's trust and enabled a more personalized and effective customer service. -
Mid-Level Service Desk AnalystSamba Tech Sep 2017 - Jun 2019Belo Horizonte, Minas Gerais, BrazilWhile supporting clients at Samba Tech, I monitored the availability of platforms like Samba Videos, Samba Live, and Samba Play for Online Streaming and OTT, ensuring adherence to agreed-upon service levels (SLA and SLE). Additionally, I oversaw on-call schedules, ensuring customer satisfaction by engaging the technical team to resolve emergencies, both in critical situations and day-to-day operations, while upholding the quality of service provided by the technical support team.
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Senior Service Desk AnalystVisual Sistemas Eletronicos Ltda Jul 2013 - Dec 2016Belo Horizonte And Region, BrazilAs one of the technical leads overseeing a portfolio of strategic clients, I was involved in the setup and maintenance of the company's service systems across various cities in Brazil, playing a central role in meeting client demands. Additionally, I conducted technical interviews for new hires and led the entire training and integration process for the Service Desk team members. Throughout this period, I frequently traveled to meet and support clients in different regions of the country. -
Junior Service Desk AnalystMetasys Tecnologia Oct 2009 - Jun 2013Belo Horizonte And Region, BrazilI was responsible for formatting and installing open-source software-based operating systems, configuring email clients for Linux Debian and RedHat, setting up networked machines with NFS and NIS packages, and performing assembly and maintenance of employees' computers. Throughout this time, I also made frequent trips to provide support and assistance to clients across various regions of Minas Gerais. -
Help Desk AttendantRv Tecnologia E Sistemas S.A. Aug 2007 - Nov 2008Belo Horizonte And Region, BrazilI provided customer support for operating virtual recharge equipment. I documented, monitored, and resolved issues arising from difficulties encountered while using the program developed by the company and installed on their computers.
Elton Lima Skills
Elton Lima Education Details
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Information Technology -
Information Technology
Frequently Asked Questions about Elton Lima
What is Elton Lima's role at the current company?
Elton Lima's current role is Quality Analyst | Testing Analyst.
What is Elton Lima's email address?
Elton Lima's email address is el****@****show.me
What schools did Elton Lima attend?
Elton Lima attended Una University Center, Pitagoras College.
What skills is Elton Lima known for?
Elton Lima has skills like Sql, Networking, Microsoft Office, Microsoft Sql Server, Servidor Linux.
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Elton Lima
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