Lana Puckett Email & Phone Number

San Francisco, California, United States

AcuityMD enables medical device companies to grow pipeline, boost win rate, and increase team productivity. Our commercial platform replaces tedious research and guesswork with MedTech-specific data and a fresh feed of targets so your team can prioritize their efforts on the most valuable opportunities.Instead of sifting through static reports or spending hours using search engines, teams leverage AcuityMD to view information about products, procedures, and diagnoses, identifying high-value physicians, sites of care, and market whitespace. Easy-to-use filters enable teams to stay on top of market trends and see when surgeons operate at new facilities, perform new procedures, or move across territories.

San Francisco, California, United States

Owned a $15M portfolio of 5 key manufacturing & entertainment customers of on-prem, cloud, and lake offerings.Foraged key relationships within IT, Data, and Analytics to identify analytics workflows and architecture, enabling a consultative approach to use case development and growth.Supported a key customer's 18-month migration from Teradata on-prem to Vantage CloudEnterprise, from understanding of the business users’ expectations and requirements to developing executive briefings for top to top engagements concerning the project.Positioned solutions within broader enterprise IT architectures, alongside Databricks, Snowflake, Dataiku, etc.Engaged the partners (Azure, AWS, Dataiku, TCS) within a customer tech stack to identify opportunity and ensure a united approach forward.Partnered with AE and SE on renewal and expansion system sizing exercises and proposal presentations.Drove continuous education of Teradata modernization and features via workshops, virtual user groups, online coursework.Coordinated on-site innovation workshops for data scientists alongside partners (AWS, Dataiku)Leveraged Gainsight, ensuring success plans, save plans, churn forecasting are highly visible and escalated to internal stakeholders when pertinent.

San Francisco, California, United States

Joined Amplitude as it grew from a single-product pre-unicorn status company to a multi-product public company (IPO in Sept 2021).Manage a portfolio of $6.6M ACV across ~12-15 strategic customers incl. Dropbox, Salesforce, Genentech.Execute expansions worth up to $1.5M ARR & renewals worth up to $6.5M TCV per quarter.Work intimately with senior data, product/Eng, and GTM personas on their product analytics and experimentation strategy, supporting technical implementations of new use casesw/ deep ecosystem expertise.Own and drive the account success plan in collaboration with AEs, solutions architects, and product. Ensure a positive trajectory of data democratization across the business.Project manage Amplitude's role in major data stack initiatives (ex. a key customer's migration from in-house experimentation platform to Amplitude’s Experiment product) ensuring productive lines of communication with our Product leaders to help guide product roadmap.

San Francisco, California, United States

Nuance is a leading enterprise live chat and virtual assistant (NINA) provider. Supported the success of 1 client, AT&T ($6M+ contract)Own all sales-routed live chat implementations across AT&T’s websites and products. Own the Cricket Wireless and DirecTVGo Latin America/Brazil accounts.Ensure chat is developed and optimized for constantly changing web and mobile customer experiences (ie new iPhone announcement/device pages, redesigned UI in the buyflow) Consult with chat operations, ops support, and chat delivery teams on solutions, best practices, and technical requirements for our solutions. See the development of optimizations (in AgileCraft and Jira) through to release (requirements gathering, Dev, QA, UAT) in close daily collaboration with Nuance Strategist and Development Engineers. Recommend, deploy and report on A/B tests across the space. Provide custom reporting. Understand agent/chat center metrics and goals. Champion the agent experience within Nuance. Provide operational (agent center) best practices and training recommendations for better customer experience. Launched Cricket’s third-party chat bot integration with Nuance. Launched Apple Business Chat for DirecTV Now.Launched Nina Virtual Assistant for DirecTV Brazil.

San Francisco, California, United States

Joined WalkMe during high growth Series D stage.Manage a portfolio of mid-market and enterprise customers worth $1.6 million annually. Responsible for overseeing the technical implementation of WalkMe, serving as a technical and strategic consultant, identifying growth opportunities, and ensuring renewal. Work closely with product, dev, sales, and account management to design and deliver custom solutions for customers' unique security requirements and implementation use cases.