• Led the user-centred design process, including stakeholder engagement, user research, conceptualization, prototyping and testing, resulting in successful product launches.• Spearheaded a redesign that led to a 30% increase in user sales and a 40% increase in online presence through user research, usability testing, and data-driven design decisions.• Implemented a user feedback program for the mkobo android app, resulting in a 30% increase in user satisfaction and a significant reduction in user complaints through targeted design improvements.• Achieved a 90% customer satisfaction rate by meeting project requirements and exceeding client expectations through effective project management and communication.

•Created web and mobile app, resulting in 30 % faster client information organisation, 20% inventory management.• Improved report generation by 15% and 10% faster invoice and payment processing.• Achieved a 9.2/10 satisfaction rating from over 500 users resulting in a 15% increase in user retention.