Lanre Coleman Ccp Email & Phone Number

Nigeria

Lekki Peninsula, Lagos, Nigeria

1004 Estate Victoria Island Lagos

Responsible for the day-to-day implementation of all company’s strategic focus as approved by the board.

Lekki, Lagos Nigeria

• Strategically leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the our Clients.
• Also responsible for providing excellent customer service and determining the needs of the client.
• I implements and oversees the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business.
• Responsible for balancing the needs of key stakeholders; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to subordinate.

Lekki, Lagos . Nigeria

• Overall management of HRBPS with the key deliverables on Client Service management.
• Development of framework that brought about increase in company revenue as a result of constant client/employee engagement which led to increase in number of human resources under my direct management.
• Professional management of resources in some leading FMCG companies such as Flour Mill Nigeria, Dangote Sugar, Golden Pasta, Bagco, Nigerian Bottling Company, Guinness Nigeria, Konga, Promasidor.
• I also doubled as the Project Manager(PM) for special project and I have successfully executed the “ GLO Nationwide Customer Service staff migration to Global Manpower with over 800 personnel.
• I have also handled the “MTN DYA Mobile Field Activation” project for the Northern region with 2,100 Field Canvassers, 210 Team Lead, 32 Territory Sales Managers, and 1 Regional Sales Director under my direct.
• I also oversee the recruitment process for clients to ensure the right resources are attracted and hired for my clients.

Lekki, Lagos, Nigeria

• Develop a framework to achieve a very high rate of responses from MTN customers in updating their data.
• Provide professional inputs and advice on strategies to achieve the target number of customers for Sim registration.
• Manage a professional customer relationship team to meet the needs of our clients.
• Training and ensure adequate knowledge transfer unto customer-interfacing staff at all the registration channels that led to improved customer service.

Drive customer experience and sales performance management culture in the companyImplementation and execution of the strategic business objectives at the overall departmental levelProvide exemplary leadership in customer experience management through internal processes re-engineering to enhance corporate maintain market leadership.Review and develop new.

Lagos Nigeria

• Develop an engagement platform to understand the need and values of customers.
• Provide professional inputs and advice to the management on engagement feedback from customers in developing a sales strategy and plan.
• Manage a professional customer relationship team to meet targets for profitability and revenues, as agreed.
• Monitored interface with valuable customers in order to ensuring that their needs are satisfactorily met

MTN Y'ello City Adeola Odeku Lagos Nigeria

• Segment managers leveraging on active collaborations with key stakeholders are responsible for the followings:-
• Managing the buying, contacting, & using experience for the segments across all customer contact channels.
• Growing the segments as business units, improving the customer lifecycle experience and ensuring the retention of customers.
• Communicating, surveys, feedbacks, and leading collaborations that guarantee superior and branded experience for the segments.
• Optimise KYC (know your customer) platforms for the segments; and defining elements such as Wait times &Customer recognition/gifts for the segments.
• Develop or drive initiatives that significantly add value and create memorable branded experience for the segments.

•  Key Account Management:
• Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.
• Managed MTNN Corporate and Consumer accounts through the development and implementation of both personalized customer services and account management strategies to maximize customers’ usage and spend.
• Attend to, and resolve both Corporate and Consumer accounts queries promptly and courteously at all times
• Take ownership of customer issues, by following through ensuring prompt, complete and satisfactory resolution and feedback on queries.
• Ensure complete documentation of customer interactions.

MTN Maritime House Apapa, Lagos Nigeria

• Sales Support: Establish close working relationships with the Account Partners in order to gain high levels of trade support and loyalty via regular and accurate communication, problem solving, and specialized advice.
• Back Office Support: Provide the required support to MTN Corporate Sales unit in ensuring corporate service delivery. Managed the Provisioning team in Customer Relations unit.
• Bad Debt Prevention: Ensure that provisioning requests are well managed to forestall customer disputation of invoices given for services rendered.
• Sales solutions: providing adequate interface between MTNN and the customers. Having a one on one interaction with customers to ascertain possible limitations to meeting revenue targets.

Maritime House Apapa, Lagos Nigeria

• To ensure the smooth implementation of the call center operational plans.
• Prompt realization of service level targets, and maintenance & monitoring of statistics on calls and query types to ensure high and competitive service levels to customers.
• Function as escalation point for all unresolved customer queries.
• Ensure prompt generation and compilation of relevant reports.
• Act as a change agent in the implementation of new initiatives both within the business unit and company-wide.
• Ensure agents adhere to work schedules.

Post Graduate Diploma, Human Resources And Industrial Relations

PostGraduate Diploma in Human Resources and Industrial Relations

Higher National Diploma, Marketing

Activities and Societies: Jazz Club of FPI, Drama,HND in Marketing