(Instant Delivery Convoy, Partners & Plug-ins Ship)+ Enhanced and maintained the Stuart Shopify plugin to improve functionality and user experience, introducing new client features such as static package sizing and dynamic size mapping, which provided our clients with greater operational flexibility+ Integrated and customized an onboarding application for our partner, Otter, to enhance user sign-up experience, making it more user-friendly and accessible, even for non-tech-savvy individuals+ Contributed to the development of a security proxy to the order tracking portal from spam bots, to filter out and block unauthorized access attempts by automated bots aiming to disrupt or manipulate the system+ Enhanced existing products with new features, performed bug fixes, and improved the frontend by introducing new components

(Solutions Team)+ Developed and maintained tailored web applications to address internal business and operations needs+ Created an assignation tool from concept to completion, optimizing courier selection based on criteria and capacity for specific jobs. This achievement reduced the team’s workload by 80%, resulting in successful contract bids and long-term business partnerships+ Integrated an external facial authentication service to establish a courier verification process, enhancing courier quality and significantly reducing instances of fraud+ Enhanced existing products with new features, performed bug fixes, and improved the frontend by introducing new components

(BI Team)+ Build high-quality pipelines, model data in data warehouse and occasionally build relevant dashboards to serve analysts, data scientists and any business stakeholder analytical needs+ Manage small to big data projects end-to-end, from requirement gathering to fostering adoption of the newly created data assets+ Foster data discovery by writing down comprehensive documentation for all our data models and metrics definitions+ Advise various stakeholders on data generation, data modeling or reporting automation+ Maintain existing data models and provide data support by participating in on-dutyrotations during weekdays

(Business Operations Team)+ Work in the automation team, automate processes in order to focus teams day on the most impactful actions.+ Create and maintain optimal data pipeline architecture.+ Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability.+ Build analytics tools that utilize the data pipeline to provide actionable insights.+ Improve operational metrics by analysing day-to-day business evolution and informing the rightful decisions+ Build business cases around new growth projects to factualize and define opportunities for Stuart on new businesses+ Help improve the pricing policy and the courier incentive strategies to have an efficient gross margin management+ Build KPI dashboards to closely monitor the platform’s performance

+ Data validation, data analysis and data visualization. + Adviser for business metrics. Report findings, suggestions, implementations and providing growth insights to C-Level executives. + Analyze data and design strategy to improve partner performance, predict and prevent unforeseen revenue drops.+ Write codes to automate, optimize and streamline the processes of reportings.+ Assist Business Intelligence, Finance and Business Development teams with analytical data nodes and BI Tools.+ Build sales material and business proposals.

+ Automated KPI dashboards, significantly improved time spent and accessibility of data.+ Run analysis to identify and generate new opportunities.+ Continuously help to explore and analyze opportunities in the market and trends across the industry.+ Work together with Regional Business Development Team to identify best ways to increase monetization of existing and new partners.+ Support with optimizing and streamlining the processes within the business development team.+ Build sales material and business proposals.

+ Developed rapport building, communication and analytical skills.+ Conduct live try-out English classes online.+ Provide potential clients a foresight of the classes.+ Assess student's English proficiency.+ Tailor method of teaching based of student's personality and skill level.+ Provide students with constructive advice on effective English learning.+ Motivate students and provide reassurance.

集思會展事業群 + Developed multi-tasking, time management and emergency problem solving skills.+ Listen and respond to clients’ needs and concern (including Audio Visual requirements, food and beverage requests, conference room set-ups, décor arrangements, special equipment needs, etc.)+ Ensure the events are held smoothly.+ Oversee the dismantling and removal of the event and clearing the venue.+ Control consoles and operate the lights during the event.+ Conduct facility tours for prospective clients.+ Maintain the cleanliness of the venue.+ Double as information desk (provide information and answer calls).