Solutions-focused, quality-oriented certified business analyst (CBAP) IT Professional, ITIL certified with over 12 years IT experience in planning, directing and implementing critical projects focused on innovative information technology, strategic business analyses and end-user solutions. Eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.Specialties: ~ Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance. ~ Dynamic skills in client interfacing, facilities planning/provisioning and vendor relations. ~ Proficiently steer projects from concept through delivery. ~ Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. ~ EDI~ Fluent in English, Setswana & Chinese