Wojciech Łapacz
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Wojciech Łapacz Email & Phone Number

Head of DWS Frontline at SIX
Location: Warsaw, Mazowieckie, Poland 13 work roles 2 schools
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Current company
SIX
Role
Head of DWS Frontline
Location
Warsaw, Mazowieckie, Poland
Company size
1 employees

Who is Wojciech Łapacz? Overview

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Quick answer

Wojciech Łapacz is listed as Head of DWS Frontline at SIX, a company with 1 employees, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a matched LinkedIn profile for Wojciech Łapacz.

Wojciech Łapacz previously worked as Global IT Service Desk Team Lead (Team Manager) at Nordea at Nordea and IT Service Desk Team Lead (UK&ME) at 大成 Dentons. Wojciech Łapacz holds Management from Uniwersytet Warszawski.

Company email context

Email format at SIX

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SIX

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Profile bio

About Wojciech Łapacz

People-Centric Leadership & Service Excellence:At the heart of my professional ethos lies a commitment to people management and service excellence. I am passionate about leading teams with a spirit of collaboration and empowerment, ensuring that every member feels valued and motivated. My approach to leadership is characterized by a hands-on style that fosters a culture of continuous improvement and innovation.Expertise in IT Service Desk Management:With extensive experience in managing IT service desks, I understand the critical role they play in the success of any technology-driven organization. I have honed my skills in orchestrating service desk operations that prioritize swift resolution, user satisfaction, and proactive support. My goal is always to exceed expectations and set new benchmarks in service quality.Building High-Performing Teams:I take pride in my ability to build and manage high-performing IT teams that are not just technically proficient but also excel in customer interactions. By focusing on clear communication, empathy, and a service-minded attitude, I ensure that our IT services are not only reliable but also user-friendly and accessible.Multilingual Communicator & Global Perspective:Fluency in English, German, and Polish, combined with my international work experience, allows me to navigate diverse cultural landscapes effortlessly. This global perspective enriches my people management skills and enhances my ability to deliver exceptional service across borders.

Listed skills include Social Media, Public Relations, English, Administration, and 46 others.

Current workplace

Wojciech Łapacz's current company

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SIX
Six
Head of DWS Frontline
Warsaw, PL
Website
six-group.com
Employees
1
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13 roles

Wojciech Łapacz work experience

A career timeline built from the work history available for this profile.

Head Of Dws Frontline

Six

Warsaw, PL

Head Of Dws Frontline

Current
Six

Warsaw, Mazowieckie, Poland

In my pivotal role as Head of IT Service Desk, I embody the principles of team management, service excellence, and global leadership. My responsibilities include:Strategic Leadership: Steering the IT Service Desk with a vision that aligns with the company’s overarching goals. I ensure that our team not only responds to immediate IT challenges but also.

Jan 2023 - Present

Global It Service Desk Team Lead (Team Manager) At Nordea

Nordea

Warszawa, woj. Mazowieckie, Polska

As the Global IT Service Desk Team Lead, I spearhead the strategic development and operational management of a dynamic team comprising up to 30 dedicated IT service desk specialists. My role encompassed:Strategic Team Building: Architecting a robust team structure by recruiting, leading, and nurturing talent, including trainers and external dispatchers, to.

Sep 2019 - Jan 2023

It Service Desk Team Lead (Uk&Me)

大成 Dentons

Warsaw, Masovian District, Poland

- Leading, monitoring, mentoring, coaching and supporting the team of IT specialists.- Ensuring availability of support services and desk side support during working days.- Ensuring that Incident, Service Request and Problem management processes are followed,- Offering service improvements to the overall service - using continous improvement and lean.

Sep 2016 - Sep 2019

Deputy Service Desk Team Leader & 2Nd Level Engineer Service Desk Supervisor

Diebold Nixdorf (Previously Wincor Nixdorf)

Warsaw, Masovian District, Poland

- Coordination of the matrix-organized virtual team working in 3 locations (Warsaw, Padeborn, Ilmenau) consisting of about 20 agents, incident managers and trainers- Management of 3 projects – over 3000 end-points in over 2000 locations in Germany and Austria – petrol stations (2nd line technical support: POS & BOS hardware and software, HHT, scanners.

Dec 2013 - Aug 2016

Business Advisor (General Management, Marketing, Social Media)

Freelancer And Smmite.Com Social Media & Marketing In Travel And Education

Warsaw, London, New York

Start-up language travel agent located in London - web usability- product management- content management- contacts with language schools worldwide- sales & marketing etc- general business advisor as Smmite.com: social media, technology, content creation and management as well as the international education sector. as Business Advisor: Digital Melody.

Oct 2012 - Aug 2016

Deputy Managing Director

Atj Lingwista

Warsaw, Poland

- Coordination of sales and marketing- Student recruitment- Identyfing appropriate educational agents- Agent visits and trainings- Creation of agents' incentives and promotional offers- Setting target plans for agents- Participation in local and international fairs and conferences (as exhibitor and as visitor)- Participation in fam trips- Support and.

Oct 2011 - Sep 2012

Product & Project Manager

Bta Kompas

Gdańsk Area, Poland

- Creation of the Language Travel Department - Sales and Marketing coordination- Product management- Selection, training and exectuting target plans for sub-agents- Internal product training- Social Media policy (for the whole company)- Web content, optimisation, web usability- Press releases

Oct 2009 - Sep 2011

General Manager

Travel Solutions Poland

Warsaw, Masovian District, Poland

Creation and management of an online-based travel organisation: travel agent specialized in youth travel and educational trips. Winner of the Language Travel Magazine Star Award (New Agency category) in 2009. - Full company administration- Sales and Management, incl. setting targets for parner agencies and negotiations with key partners and agencies.

Feb 2005 - Sep 2009

Marketing Specialist

Bwj Atas

Warsaw Area, Poland

Jan 2004 - Jan 2005

Reiseleiter

Tui Group Service

Croatia, Egypt, Turkey

Apr 2000 - Oct 2001

Sales Specialist

Tau Business Plus Lufthansa City Center

Warsaw Area, Poland

Jun 1999 - Apr 2000

Assistant Destination Manager, Tour Leader

Scan Holiday

Turkey, Greece, Egypt, Tunesia

Apr 1997 - Jun 1999
Team & coworkers

Colleagues at SIX

Other employees you can reach at six-group.com. View company contacts for 1 employees →

MB Malike Bouaoud Malike Bouaoud Colleague at Six Luxembourg, Luxembourg View → JL Josué Liszka Josué Liszka Colleague at Six Greater Metz Area, France View → CG Cécile Gaberell Cécile Gaberell Colleague at Six Zurich, Zurich, Switzerland, Switzerland View → MB Matthias Bösinger Matthias Bösinger Colleague at Six Zurich, Zurich, Switzerland, Switzerland View → SM Susanna Marsiglia Susanna Marsiglia Colleague at Six Zurich, Switzerland, Switzerland View → GT George Tania George Tania Colleague at Six Zurich, Switzerland, Switzerland View → BC Bartosz Cybulski Bartosz Cybulski Colleague at Six Warsaw, Mazowieckie, Poland, Poland View → OR Oliver Rutz Oliver Rutz Colleague at Six Zurich, Switzerland, Switzerland View → JR Jefferson Restrepo Jefferson Restrepo Colleague at Six Zurich, Switzerland, Switzerland View → KT Karin Tschanz Karin Tschanz Colleague at Six Zurich, Switzerland, Switzerland View →
2 education records

Wojciech Łapacz education

Tourism And Hotel Management

University Of Economy In Bydgoszcz
FAQ

Frequently asked questions about Wojciech Łapacz

Quick answers generated from the profile data available on this page.

What company does Wojciech Łapacz work for?

Wojciech Łapacz works for SIX.

What is Wojciech Łapacz's role at SIX?

Wojciech Łapacz is listed as Head of DWS Frontline at SIX.

Where is Wojciech Łapacz based?

Wojciech Łapacz is based in Warsaw, Mazowieckie, Poland while working with SIX.

What companies has Wojciech Łapacz worked for?

Wojciech Łapacz has worked for Six, Nordea, 大成 Dentons, Diebold Nixdorf (Previously Wincor Nixdorf), and Freelancer And Smmite.Com Social Media & Marketing In Travel And Education.

Who are Wojciech Łapacz's colleagues at SIX?

Wojciech Łapacz's colleagues at SIX include Malike Bouaoud, Josué Liszka, Cécile Gaberell, Matthias Bösinger, and Susanna Marsiglia.

How can I contact Wojciech Łapacz?

You can use AeroLeads to view verified contact signals for Wojciech Łapacz at SIX, including work email, phone, and LinkedIn data when available.

What schools did Wojciech Łapacz attend?

Wojciech Łapacz holds Management from Uniwersytet Warszawski.

What skills is Wojciech Łapacz known for?

Wojciech Łapacz is listed with skills including Social Media, Public Relations, English, Administration, Online Marketing, Smo, Sem, and Seo.

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