- Collaborate with stakeholders to gather business needs and translate them into detailed requirements for the development team.- Lead Process Optimization projects, including process discovery, gap analysis, and implementation of recommended changes.- Develop functional requirement documents for system changes, including Business Requirement Specifications and Change Requests.- Conduct demo sessions and User Acceptance Testing (UAT) for solutions based on specified business requirements.- Create 20+ dashboards and 35+ ad hoc reports using Power BI to address business problems, resulting in a 20% increase in program completions.- Enhance sales and operational efficiency through process improvements, system enhancements, and data-driven insights using python, SQL and hadoop.- Develop business solutions and future state models aligned with business objectives, securing stakeholder approval.- Manage stakeholder engagement using the RACI Matrix.- Generate reports on student enrollment and course completion trends using Microsoft Dynamics 365.

- Led the collection of requirements through user stories, business and user needs analysis, and the creation of work items in JIRA, enhancing project organization and boosting development efficiency.- Managed the mapping of current and future processes, performed in-depth root cause analysis, and identified inefficiencies, resulting in a significant reduction in process cycle time and improved end-user satisfaction.- Directed the documentation of a comprehensive Business Requirements Document for the Leave and Exit portals, ensuring a seamless user experience and alignment with business needs.- Conducted research and reviewed existing processes, evaluated the effectiveness of the bank's mobile app and web application, and collaborated with stakeholders to develop strategies for process improvements, leading to increased user engagement and customer satisfaction.- Led ongoing enhancements to the Mobile Application, significantly improving the ease-of-use index and delivering an exceptional customer experience.- Supported the change management team by successfully training end-users and ensuring accuracy in the process.

• Utilized SQL to query and analyze financial data, identifying key trends and insights.• Conducted due diligence on potential investment opportunities and provided detailed reports to the management team.• Performed data validation and quality checks to ensure data accuracy.• Organized business requirements into high level use cases and low-level use case specifications and modeled them into UML Diagrams using MS Visio.• Supported system implementation and process improvements, conducting GAP analysis for the "As-Is" and "To-Be" systems.• Assisted in conducting system and process improvement analyses, investigating bugs and interfacing with the development team and testing team to resolve technical issues.• Prepared test cases and summary reports for UAT, ensuring functional and technical compliance with business requirements.

Project: Integration of the new Anti-Money Laundering (AML) and Suspicious Activity Reporting (SAR) software with existing applications and automation of the generation of relevant reports. • Utilized SQL, Python and Power BI for Data analytics and strategic decision-making.• Developed automated reports for monitoring Anti-Money Laundering (AML) activities.• Analyzed large datasets to identify trends and opportunities for improving client portfolio performance.• Created business use case scenarios and documented system specifications.• Conducted business process modeling and worked with QA to write and execute test cases.• Conducted business process modeling and worked with QA to write and execute test cases.• Participated in Backlog Refinement, Daily meetings, Sprint Planning, Sprint Review Retrospective Meetings.

• Enhanced banking systems to support new SWIFT message types, improving cash movement security and liquidity assessment.• Conducted data analysis to benchmark against competitor products and pricing, informing strategic decisions.• Facilitated focus groups to understand user needs, increasing customer satisfaction and product adoption. • Performed data-driven analysis to monitor key business operations and support efficiency.• Achieved a 20% increase in sales through SMART goal setting and stakeholder engagement.• Facilitated stakeholder engagement, achieving a 76% lead-to-sale conversion rate through strong relationship-building and effective communication.• Implemented successful acquisition programs, analyzing market trends, monthly reports, and competition activities, leading to the opening of over 1,500 new accounts in less than 6 months.• Conducted data analysis to identify potential leads and optimize sales strategies.