Simone Lapini Email and Phone Number
Simone Lapini work email
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Simone Lapini personal email
-Service Support & Ops covers• Incident Management• Problem Management• Configuration Management• Change Management• Release Management-Responding to the changes needed in, and any failures in, the services on the operational level. Concerned with ensuring that the User has access to the appropriate services to support the business functions-Coordinate and monitor day-to-day activities to meet agreed Service Offering Definition metrics of the assigned grouping of service offerings.-Monitor and evaluate service tiers, customer demand, problems and usage and take appropriate action.-Compliance with SLA/SLO/SSO at site where accountable for-People management of Lilly staff based at the site (PM, ITCP, Succession Planning) and External Vendor that provide Outsourcing IT Services-Operational liaison with• MI&CS nfrastructure Account Manager or with IT Value Cycle Account Manager• Internal and external staff delivering Ops and Support at the site.• Local Flow Lead Team-Ensure compliance to local, regional and global guidelines-Provide coordination when multiple teams involved in problem resolution-Communicating SLAs to Infrastructure Account Manager and ensuring proper awareness, manage expectations-Work with support staff to ensure standard service/support processes are adhered to. Facilitate sessions in process validation when process changes are required to improve service
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Associate - Pfs Formulation And Material Prep OperationEli Lilly And CompanyFlorence, It
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Associate - Pfs Formulation & Material Prep OperationEli Lilly And Company Apr 2018 - Present -
Ts/Ms Sr. Specialist - Pfs ProjectEli Lilly Italia Spa Mar 2017 - Oct 2022
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Insulin Pilot SpecialistEli Lilly Feb 2011 - Feb 2017 -
It Infrastructure & Service SupportEli Lilly Italia Jan 2006 - Feb 2011Currently managing the tier1 support group providing support to systems used by mamufacturing lines and Tier 2 Support team providing support to whole infrastructure -
It Sr Specialist - Isf Helpdesk SupervisorEli Lilly Oct 2004 - Dec 2005Sales Force Service Desk Coordinator providing Incident, problem and Service Level management -
It Help Desk Agent - It Sr. SpecialistEli Lilly Jan 2001 - Oct 2004Work in the Eli Lilly IT-Help Desk to provide Tier1 Support to IT Systems and as Desktop Support to provide user's support directly at his desk (For Hardware issue).
Simone Lapini Skills
Simone Lapini Education Details
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Istituto Tecnico Commerciale G. Galilei - FirenzeAccounting Specilized In It Programmer
Frequently Asked Questions about Simone Lapini
What company does Simone Lapini work for?
Simone Lapini works for Eli Lilly And Company
What is Simone Lapini's role at the current company?
Simone Lapini's current role is Associate - PFS Formulation and Material Prep Operation.
What is Simone Lapini's email address?
Simone Lapini's email address is s.****@****mail.it
What schools did Simone Lapini attend?
Simone Lapini attended Istituto Tecnico Commerciale G. Galilei - Firenze.
What skills is Simone Lapini known for?
Simone Lapini has skills like Change Management.
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Simone Lapini
Italy -
1agenzialapini.it
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1alice.it
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