Motivated Information Technology, Process and Program Manager with demonstrated experience leading a large variety of programs / projects and business functions in multiple industries. Builds strong relationships, assembles high performing teams, improves processes and delivers results.Professional Highlights• Six Sigma: Led and implemented a Six Sigma project that reduced the verification cost for the integration of a new compilation process and database by over $6.5 million and the cycle time by over 50%. Used dependency mapping and data to influence business community and gain confidence with the parallel testing approach.• Project Management: Provided project and technical leadership for a 2-year project to parallel test and integrate a new compilation process that provides the source data for 193 products. Managed involvement of more than 100 subject matter experts within the technical and business community.• Program Mangement Office: Implemented a PMO to drive operational excellence and provide governance, repeatable processes, training, modeling, metrics and reporting for an average of 700 simultaneous customer-focused projects. Promoted strong focus on best practices, continuous improvement, innovation and reduction in process waste.• Training: Designed and led a product-based training program for over 650 client personnel achieving high customer satisfaction.• CMMI: Participated in the successful attainment of CMMI (Capability Maturity Model Integration) maturity level 2 for application development. Supported training, auditing and assessment process. • Change Management: Led team of Directors to stabilize Production Services functions after major reorganization and workforce reduction. Completed transition in 30 days.• Industry Experience: automotive, marketing, financial, public safety and insurance industries.Specialties: • Large-scale program / project management• PMO management• Team leadership / team building• Training program development / delivery• Six Sigma Black Belt• CMMI Certification• Process design / improvement / metrics• Gap analysis / process flows• ISO auditing and process documentation• Business requirements definition• Relational database skills• Forecasting and budgeting • Quick adaptation to new roles / environments
Listed skills include Program Management, Crm, Integration, Cross Functional Team Leadership, and 39 others.