Priscilla Lapointe Email & Phone Number

To deliver an effective rent income collection and monitor tenants’ rent accounts including parking accounts and take prompt action in accordance with the Company's rent collection procedures to prevent the accumulation of debt and homelessness.• To provide advice on housing and other welfare benefits to tenants and assist them inmaximising income and benefit entitlement. • To keep up to date with the legislation and in particular the impact of WelfareReform on both tenants and the organisation.• To assist vulnerable tenants by referring to external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met.• To conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.• To give advice on what tenant's responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.• Administration of payment methods including online, phone, payment cards and DirectDebits including creation and relevant amendments based on payment arrangements. • Proactively monitoring and reporting to the Rent Income Team Manager in respect of service delivery, performance indicators and targets. • To share knowledge, learning and best practice with the team and to maintain an up to date knowledge of procedures to assist in the briefing and training of new staff.• To work with other departments such as Housing Benefits, DWP, Solicitors and the Courts in delivering an efficient and effective service. Work closely with Finance Team to ensure any rent related issues/requests are promptly actioned.• To adapt customer care to working practices through a customer- first approach, ensuring that customers are treated with respect and courtesy and experience an accountable service. To adhere to corporate standards of customer care in respect of answering correspondence, telephones and complaints.

- East London Tabernacle Baptist Church (London) August 2013 – Present +Little Bunnies Playgroup ~ Leading a various numbers of volunteers in carefully planning babies and toddlers activities, using a wide and cost effective range of materials for encouraging art creativity ~ Encourage sharing life experiences and companionship with child caregivers. + Kids-Zone (weekly after school club)/Summer Holiday Club ~ Co-manage a various numbers of volunteers in organising a weekly after school club for primary school aged children ~ Plan sophisticated but creative crafts activities for up to 100 children + Over 13’s Girls Lunch & After School Club ~ Space for activities such as arts and cooking ~ Open space to discuss and guide on essential issues, concerns for girls on social, physical and mental wellbeing. - Stepney Greencoat PTFA Primary School (London) October 2014 – Present + Active member of the Parent Committee + Raised raffles prices (sometimes worth £100 each) or cash money (£800 from Canary Wharf group) for school activities. + Ressourced about 100 books to gift children who can’t have access to books. + Responsible for designing all the communication material

Paris Area, France

● Managed a wide portfolio of mortgage repossession matters, in cooperation with external lawyers to guarantee appropriate action, which involved planning the workload meeting tight deadlines. This was the main focus of the role that was essential the continued effectiveness and profitability of the company. ● Worked in customer-facing environment means using a required tactful but firm approach for these sensitive fields to come up with simple solutions to complex financial or legal problems. This implies that in addition to legal dimensions have an understanding and interest interrelationships between a range of complex issues and the impact of those from a legal, financial and reputational point of view. ● Involved in the “Domus” legal team project, in additional, which proves experience in drafting, in advising and proactively developing the legal and contractual framework for Crédit Foncier’s activities. ● Prepared and presented business cases to the head and investment committee. This involved working closely with managers to set realistic budgets and delivery targets built on legal risk liaising directly with the business requirement or projections. ● Empowering new employees to become quickly effective in their new role, which improved the quality to support managers in developing action plan and the capacity to manage a team.

Suresnes

As civil litigator and debt collectors:● Negotiated and agreed cost settlements from business (commercial collection) or individuals (consumers collection), whit the necessity to be a persuasive negotiator in order to quickly work out results oriented remedies best resolving issues for all parties.● Ability to demonstrate proactive management of matters with a minimum of supervision. As the only counsel of the company, this resulted to hold the legal individually and present a confident and professional image as well as being self reliant and able to work on my own initiative. As Internet fraud paralegal:● Dealing with Internet frauds from client’s website and in complementary with all mandatory controls and governance/compliance regulations.● Being actively involved with problems solving and dealing with contentious issues, in meanings preparing the complaints and handling procedures.

Créteil Area, France

● Performing duties under the authority and responsibility of three judges, as drafting jurisdictional decisions, research and documentation of case law, preparation of briefing notes folders.● Research and documentation of case law which implies to have a sharp and inquisitive mind in order to identify and retrieve information necessary to support legal decision-making of judges.● Preparing briefing notes folders and draft decisions on the instruction and direction of the magistrates which can demonstrate the capacity to treat financial fraud and effectively take legal action in order to identify and eliminate the most serious threats.

Master Of Laws (Ll.M.), Litigation

Activities and Societies: ● 2000 - 2002: Treasurer of a student association, organising some cultural events on Campus, such as “Repas du.

Master, Litigation And Dispute Resolution

includes modules in Civil and commercial litigation (procedures), Mediation and Alternative Dispute Resolution, French legal Processes.

Master Of Laws (Ll.M.), Law

Activities and Societies: Treasurer of a student association, organising some cultural events on Campus, such as “Repas du monde” (lunches.