Collections Manager
Current
Nov 2023 - Present
AeroLeads people directory · profile
La Ponda Addison-Nix Email & Phone Number
Collections Manager
at
Triad Financial Services, Inc.
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Collections Manager
Location
Metro Jacksonville, United States, United States
Who is La Ponda Addison-Nix? Overview
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Quick answer
La Ponda Addison-Nix is listed as Collections Manager at Triad Financial Services, Inc., based in Metro Jacksonville, United States, United States. AeroLeads shows a matched LinkedIn profile for La Ponda Addison-Nix.
La Ponda Addison-Nix previously worked as Loss Mitigation Supervisor at Selene Finance Lp and Customer Service Supervisor at Freedom Mortgage. La Ponda Addison-Nix holds Technical Certificate, Business, Management, Marketing, And Related Support Services from Florida State College At Jacksonville.
Company email context
Email format at Triad Financial Services, Inc.
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Triad Financial Services, Inc.
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Profile bio
About La Ponda Addison-Nix
As a solution-focused and team-oriented risk management professional with 20 years of experience in maintaining compliance and ensuring accuracy in the processing of mortgage and other home solution applications, I offer a wealth of experience in executing treasury directives and enforcing compliance regulations in support of agencies such as: Office of Comptroller of Currency (OCC), Consumer Federal Protection Bureau (CFPB), and Internal Audits. My natural interpersonal skills allow me to easily liaise with attorney officers to maintain documentation accuracy, and I have repeatedly demonstrated success in implementing action plans to improve efficiency, productivity, and accuracy in processing applications and reducing deficiencies. Furthermore, I am well-practiced in conducting a multitude of audits and verifying calculations to maintain accuracy and consistency in application processing.
Current workplace
La Ponda Addison-Nix's current company
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9 roles
La Ponda Addison-Nix work experience
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Loss Mitigation Supervisor
- Leads a team of 8 SPOC representatives
- Assists in the aligning of the team’s daily activities to departmental goals
- Assists in the training and coaching of team members
- Handles escalated phone calls
- Handles priority and special handling loans, such as high value assets and litigation loans
- Provides recommendations for minimizing loss severity through loss mitigation
Jun 2022 - Jul 2023
Customer Service Supervisor
* Responsible for leading of 10-15 call center agents* Responsible for coaching and developing the skill level of call center associates to meet call center service levels such as speed of answer, abandonment rate, one call resolution to prevent additional call backs.* Responsible for ensuring the productivity, quality, average handle time and after call.
Sep 2020 - Nov 2022
Customer Service Supervisor
- Responsible for coaching and developing the skill level of Call Center Associates. Ensuring call center productivity and quality of service goals are met. Ensures company policy is followed and effectively communicated.
- Monitor daily, monthly, and annual productivity of associates and deliver positive reinforcing feedback and coaching to improve quality of customer service given
- Motivate team through contests and prizes
- Assist associates with escalated customer issues
- Assist associates in understanding company policy, procedures, and guidelines
- Deal with personnel issues and staff coverage
Jun 2016 - Sep 2020
Vendor Management Coordinator
Additional Role: Default Regulatory Review - Contract Assignment for Aerotek (Aug. 2014 - Present). -----------------------------------------------------------------------------------------------------------------------------------------------Key Contributions: - Audits the foreclosure processes and compensatory penalties received on a monthly basis in.
Nov 2014 - Sep 2015
Risk Analyst
Responsible for reviewing and evaluating designs and testing key controls, subsequently implementing support plans to achieve operational risk goals and eliminate process gaps. Additionally provided detailed documentation on test results, risk indicator, and operational metrics to maintain accuracy in risk and control databases; resolving any issues.
Jul 2012 - Aug 2014
Operations Unit Manager
Directed a team of 10 relationship managers and promoted continuous development by providing leadership and hands-on coaching to ensure all members were cohesive on current on leading practices in conducting analysis of all financial documentation to deter financial impact and/or credit loss to the company, its investors, and insurers, and reviewed all.
Apr 2009 - Jul 2012
Bankruptcy Legal Action Specialist
Sep 2003 - Mar 2005
Mortgage Loan Servicing Representative
Dec 2000 - Aug 2003
3 education records
La Ponda Addison-Nix education
Technical Certificate, Business, Management, Marketing, And Related Support Services
Florida State College At Jacksonville
Technical Certificate, Accounting Technology/Technician And Bookkeeping
Florida State College At Jacksonville
Associate Of Arts (Aa), General Studies
Florida State College At Jacksonville
FAQ
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Quick answers generated from the profile data available on this page.
What company does La Ponda Addison-Nix work for?
La Ponda Addison-Nix works for Triad Financial Services, Inc..
What is La Ponda Addison-Nix's role at Triad Financial Services, Inc.?
La Ponda Addison-Nix is listed as Collections Manager at Triad Financial Services, Inc..
Where is La Ponda Addison-Nix based?
La Ponda Addison-Nix is based in Metro Jacksonville, United States, United States while working with Triad Financial Services, Inc..
What companies has La Ponda Addison-Nix worked for?
La Ponda Addison-Nix has worked for Triad Financial Services, Inc., Selene Finance Lp, Freedom Mortgage, Select Portfolio Servicing, and Everbank.
How can I contact La Ponda Addison-Nix?
You can use AeroLeads to view verified contact signals for La Ponda Addison-Nix at Triad Financial Services, Inc., including work email, phone, and LinkedIn data when available.
What schools did La Ponda Addison-Nix attend?
La Ponda Addison-Nix holds Technical Certificate, Business, Management, Marketing, And Related Support Services from Florida State College At Jacksonville.
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