Jaylon Jones Email & Phone Number

• Sending and receiving Direct loan and Pell files to and from Common Origination and Disbursement• Process correction files, disbursement, reconciliation, awards, budgets.• Review and analyze problems that are identified in financial aid reports.• Work in Banner to produce email letters and reports.• Write scripts for various reports, including award letters, Pell, and loans.• Write reports for new implementation for Workday. • Maintain technology equipment performance by configuring diagnosing and repairing hardware.• Test new implementations and processes for future and previous aid years in Banner.

Birmingham, Alabama, Us

Managed and maintained Windows Defender, creating inbound and outbound networking rules to ensure system security and prevent unauthorized access.Leveraged Azure Sentinel to monitor environment and respond to alerts and threatsUtilized Microsoft Azure for cloud-based services, supporting end-users and troubleshooting any issues related to the platform.Monitored and responded to Zendesk tickets, providing timely and effective technical support to customers, and ensuring customer satisfaction.Collaborated with team members to identify and resolve complex technical problems.Maintained accurate documentation of support tickets, resolutions, and system updates for future reference.Setup policies for the firewall to uphold security standardsTrained employees, clients, and customers on proper handling and care of equipmentDeveloped corrective measures to prevent frequent technical problems.Assessed, documenting, and reporting quality deviation

Little Rock, Ar, Us

Provided technical support to store personnel and corporate staffTroubleshoot and resolve hardware, software, and network issues.Assisted in the maintenance and monitoring of system performanceEnsured proper documentation of issues and resolutions for future reference

Little Rock, Ar, Us

• Led successful upgrade of campus-wide devices from windows 7 to windows 10.• Managed and maintained Active Directory, ensuring proper access control and user management.• Streamlined the onboarding process for new hires, ensuring immediate access to essential IT resources and a smooth integration into our academic environment.• Demonstrated exceptional problem-solving skills by efficiently addressing and resolving ServiceNow ticket issues, contributing to a decrease in average resolution time.• Improved system access and security by assigning users to relevant groups based on job roles, facilitating more efficient management of permissions and resources.• Managed the installation and regular updates of software on campus devices, ensuring all systems are up-to-date with the latest security patches and functionalities.

Master Of Business Information Systems & Analytics

Information Science, Information Technology