Laqueta Nelson Email & Phone Number

Atlanta, Georgia, United States

Responsible for a portfolio of accounts.• Supports customer credit hold releases, due to aged account or type of payment type by customer• Presents statements & invoice copies to customers and reviews AR detail with customers.• Account Reconciliations and adjustments.• Matches payments to invoices for presentment to Cash Application.• Assists with document retrieval for audits.• Ability to analyze and summarize multiple facts and details and the ability to draw and support sound conclusions.• Makes recommendations and credit decisions within their approved credit authority.• Connects directly with customers and sales team for payment resolution.• Keeps company credit exposures within set risk bearing limit.• Works under the supervision of the Credit Manager and works in collaboration with other credit analysts.• Assesses and supports decision making around customer credit applications using a range of criteria including applications, credit viability, customer payment history, customer credit-worthiness, etc.• Keeps company credit exposures within set risk bearing limit.• Identifies and implements process improvement opportunities in the credit process and makes recommendations about procedural/policy changes.

Accounts Receivable AnalystResponsible for a portfolio of accounts.• Researched account credits to apply to open invoices or refund using SAP and FIS.• Prepared third party collection packets for non-responsive customers and vendors.• Used pivot tables to create account statements for high volume customers.• Worked with internal departments to resolve customer short payments, disputes and billing issues.• Managed receivables for 350 accounts via phone and email to maintain 5% over 30 days past due balance.

Viasat Inc. is a communications company based in Carlsbad, California, with additional operations across the United States and worldwide.Accounts Receivable AnalystManaged all Accounts Receivable (AR) processes associated with commercial divisions.Collections• Built and maintained excellent relations with Clients.• Assisted with pushing invoices through the system.• Researched and resolved discrepancies with short payments and billings for customers.• Managed collections and receivables for International accounts via phone and email.Accounts Receivable• Distributed cash reports to Controllers, Sales and Program Managers.• Applied large sums of cash (ACH, wires, and credit cards) daily to customer invoices using Oracle.• Processed month end, quarter end and year end reconciliation reports using Excel.• Resolved variances in month end, quarter end and year end reports.

Greater Atlanta Area

Cash Process Analyst, June 2006 – May 2007Sorted and distributed reports and cash sheets to analyst.• Coached team members on keying and applying cash to accounts.• Used Legacy and SAP to research and match invoices and remittance.• Managed and resolved a portfolio of unapplied payments and residual balances.Credit Analyst, January 2006 – June 2006Contacted customers about past due service and lease invoices.• Generated the manual to educate new employees on the system• Trained new employees on collection process.• Generated past due/final demand letters gaining a 49.95% response rate for delinquent accounts.

Bachelor Of Business Administration (B.B.A.), Accounting

Bachelor Of Science - Bs, Information Technology