La'Quetta Andrews Email & Phone Number

Atlanta, Ga

June 2014- CurrentService Support Analyst II, Hyundai Capital America Atlanta, Ga• Lead a team of associates, managing and delegate strategic workloads • Process ACH payment transactions • Format a daily report of accounts that are sold at auction; locate the bank wires for daily deposits • Develop and prepare special reports required by management including compliance reports, payment analysis and others as assigned• Research and Input data to clear any outstanding funds on accounts using CRM database system• Effectively communicate with different departments for any troubleshooting and technical issues• Conduct monthly audits on fellow processors to ensure they are processing the work correctly • Create and produce customer invoices for lease end accounts • Reconcile and create daily auction wire reports of outstanding auction accounts• Process internal and external refund requests• Implemented new process improvements to facilitate timely posting of transactional data• Provide daily production sheets and performance feedback reviews • Accurately process daily payments to meet deadline • Provide leadership, coached and trained associates on proper procedures to increase productivity; Perform as a backup Team Manager• Research and resolve discrepancies with a focus on financial impact and timely month-end close process• Researching any discrepancies or complex issues with auction wires • Adhere to compliance practices and policies • Re allocate misapplied payments to proper accounts• Work with Salesforce CRM and ad hoc queries• Process returned checks, requests for stop payments, reissues and manual paymentsService Support Analyst I • Accurately input data for all assigned accounts in a team fashion • Input auction funds to accounts • Outbound calls to dealer for title information to complete assigned buyouts as well as assist with inbound calls for other department such as retail, titles, and citations•Process ACH payment transactions

Atlanta, Georgia, United States

• Input data and scan checks according to customer specifications while applying the knowledge of HIPAA guidelines and regulations • Operated automatic payment sorting/extraction equipment and sorted customer correspondence • Perform various functions such as Scanning, keying, sorting mail in the mailroom and encoding

Forest Park, Georgia, United States

In a production environment, I encoded data information of various packages and verify them at a speed of 360 packages per hour, prioritize work, scanning, printing, preparing orders as well as achieve company deadlines.

College Park, Georgia, United States

•Responsible for the day to day resolution and execution of complex problems & transactions.•Implemented new improvements and training of processing in the production environment•Performed as the backup Team Manager and provide daily production sheets and performance reviews•make several deposit transactions to various commercial's accounts in order to meet deadline•Coached and trained associates on proper procedures to increase productivity•Perform various functions such as Scanning, Keying, Sorting mail in the mailroom and encoding.• Delegated accounts to the associates•Monitored the workflow and the production operations