Director of Program Management, focused on North American programs.Management of project description, scope, requirements, project schedule and delivery to our internal and external partners.Lead global teams in regular status, working, and client preparation meetings.Develop & maintain strong working relationships with internal and external partner teams.Report status, risks, and issues to senior management; providing options for issue/concern resolution as required.

Director of Technical Project Management in the VIPER organization with a staff of 12 Technical Project Managers responsible for the management and delivery of Engineering projects & initiatives, as well as, Domain specific support.Focus on the project delivery process; defining and implementing changes to improve efficiencies including definition, intake, and execution of VIPER projects.Focus on the development of a strong Technical Project Management team through directed and supported goal definition, training, mentoring, and team building.

Continued responsibilities from PM 5 role, changing focus to working with syndication partners in the delivery of various video products & services.

Continued role from PM 4 level, with added responsibilities for status reporting to executive leadership team.

Continued role as Sr Program Manager converted from contractor to full time employee.

Senior Technical Program Manager responsible for the implementation of multiple video delivery projects and programs including EAS (emergency alert system) improvements to meet federal guidelines; linear redundant packaging solutions; and significant role in the coordination and management of projects and initiatives aimed at the improved success rates for customer recording and playback services.

• Continued responsibility for the implementation and management of a delivery operations model for Volo Solutions, Inc. • Responsible for prioritizing, managing, and delivery of development completed by an offshore development team.• Project Leadership for multiple projects with a focus on the implementation, custom development, and integration of Salesforce.com and Box.com for multiple clients across a wide range of industries. Each engagement required the use of the following skills and toolso Executive project/program oversighto Project/Program Managemento Business Analysiso Requirements and/or Use Case developmento Testingo Training materials and communications• Pearson Education – o Continued support of the Pearson Sync application after the previous production deploymento Delivery of a mobile version of the Sync application toolo Delivery of an offline version on the Pearson Sync application for use by the Pearson Salesforce teamo Delivery of report capabilities• Neiman Marcus – o Project/Portfolio management tool for use as part of the Salesforce.com application, utilizing data from the custom objects maintained within Salesforce.o Design and implementation of a 30 day calendar view within the Salesforce.com application, utilizing key project dates defined in the custom project objects within Salesforce.o Design and implementation of a process to automate date field calculations and validation based on defined rules within Salesforce.com.• Medicopy – Development of “iknowrecords” application, which supports the request and delivery of medical records, using Box.com as the storage tool. “iknowrecords” was built to support various user level access and permission sets, the ability for users to request, review, approve, bill for, and distribute medical records.• Raymond James – Design and web development for a web application, to be used by Raymond James' clients to maintain secure documentation, utilizing Box.com and a storage tool.

• Responsible for the implementation and management of a delivery operations model for Volo Solutions, Inc.• Project Leadership for multiple projects with a focus on the implementation, custom development, and integration of Salesforce.com and Box.com for multiple clients across a wide range of industries. Each engagement required the use of the following skills and toolso Executive project/program oversighto Project/Program Managemento Business Analysiso Requirements and/or Use Case developmento Testingo Training materials and communications• Imagine Communications – implementation, and support of a custom Salesforce.com solution for integration with existing applications and processes within the organization• Pearson Education – implementation and support of a custom application referred to as “Pearson Sync” for the Pearson Sales team, utilizing Box.com as a storage tool. The “Pearson Sync” tool was built to support various user level access and permission sets, the ability to upload, view, comment on, and share documentation, brochures and other sales tools, with Pearson clients.• Neiman Marcus – Development, testing, implementation, post production support of the following deliverableso Custom project objects in Salesforce.como Integration of Oracle with Salesforce.como Design of a project/portfolio management tool for use as part of the Salesforce.com application, utilizing data from the custom objects built therein.• UNUM – Development, testing, implementation, and support of a custom mail-to-box solution, integrating Salesforce.com, Box.com, and UNUM’s existing email communications platform. This custom solution provides users with the convenience of having automated processes integrated to create quotes and opportunities within Salesforce.com, and to store associated documents and emails within a defined set of folders within Box.com.

• Management of a global team of resources to complete an upgrade of the MetraTech Billing system for a worldwide conferencing company. Project includes the following deliverables:• Development, Testing & implementation of an upgraded version of the MetraTech Billing system software• Merge billing data and processes of the EMEA and APAC billing systems into a single code base rooted in the existing North American billing system• Testing and implementation of new hardware to support the billing system• Development, verification, testing, and implementation of multiple sources of reporting data and presentation.• Extensive user acceptance testing with users based in Singapore, India, and the UK• 5 day process to merge, upgrade, and implement the new version of billing software in the production environment• Post upgrade support and turn over to production support teams• Regular communication to end users, stakeholders, and executive teams regarding the status of the project. Accomplished through a variety of communication methods including conference calls, online reports, and email.

• Management of multiple projects within a program focused on completing the implementation of, and enhancements to, the SFDC platform for sales and customer support end users• Responsible for the successful management and implementation of projects utilizing both agile and waterfall development methodologies including but not limited to; schedule, risk, project, and change management.• Weekly project and program status reporting via multiple project management tools, reports, and multi-level meetings• Monthly review and reporting of budget spend to date and future projections• Lead program team through budget and timeline estimating and approval processes for future project scope.

• Managed a team of 3 to 8 IT Project Managers for wireless company, delivering a multitude of IT project deliveries focused on Product, Sales, Sales support, and end user capabilities.• Responsible for the hiring/training/instructing/coaching for a mixed team of FTE and contract employees• Implemented an improved Monthly Release Management process • Implemented an improved Impact Assessment process & tracking when reviewing new requests coming to the ITPMO organization from several internal and external customers and stakeholders• Backfill director role when required• Key point of contact for escalation/resolution on all project types

• Project Management of Unlimited Directory Assistance product: project focus on technical implementation, testing, and successful deployment to production environment. • Project Management for migration of wireless voicemail subscribers from existing platform to new platform: includes planning, coordination, communication, and completion of migration activities in each market.• Project Management for wireless ring back tone product: project focus on technical implementation. Project Manage all tasks/interaction with product vendor, including planning, execution, testing, and deployment to production environment.• Project Management for industry mandated mobile device identifier enhancements: Responsible for cross functional planning, execution, testing, and deployment of all systems and/or processes that will be impacted by the replacement of handset ESN with MEID identifier. • Participate/assist in planning, execution, and communication activities on variety of other projects as required.• Deliver communication/status updates on all projects to cross functional stakeholders on a regular basis.

• Key resource in the creation, development, and implementation of a PMO within the Global Crossing Conferencing division• Managed high-profile Audio-On-Demand program within Conferencing division: • Utilized program management, leadership, and meeting facilitation skills to oversee, record, and manage the identification and prioritization of projects within the program. • Identified and managed project deliverable and resource interdependencies within the program as well as high level timelines, communication, change and risk management.• Key resource in providing stakeholder updates and managing escalation within the program.• Project managed multiple simultaneous projects within the Audio-On-Demand program:• Introduction of several new product features including web facilitation• Product support and feature enhancements• International consolidation of conferencing Audio-On-Demand product• Network enhancements and build-out to support growth of product

• Planned, directed and coordinated activities of designated projects. Ensured project goals and objectives were met within the designated time frames and budget constraints.• Developed project plan to determine time frames, funding limitations, procedures for accomplishing project, staffing requirements and allotment of resources for all phases of the project.

• Managed relationship with Credit System vendor including contract, troubleshooting, and multiple releases.• Assisted with introduction of new Credit System to Alltel credit departments and employees within the US. • Responsible for relationships with all credit reporting agencies including escalation, contract negotiation and management.• Main escalation point for Alltel internal customers as related to credit system and agencies.

• Held multiple customer support and sales roles within the Sprint Cellular front-line team