Lara Bates Email & Phone Number

Surrey, England, United Kingdom

I now am the school secretary and administrator. I head up the school office, which includes receptionist duties, invoicing, purchase orders, processing of all orders, support to the SLT, all school communication, diary management for the school and the staff. Management of the schools lunches, payment gateway, data submission to government sites and as per DFE requirements and parent portals. I manage the schools database and all sporting fixtures, website and social media.

Surrey, England, United Kingdom

I was an assistant nursery school teacher in a new nursery attached to a primary school. A new start up nursery in the area where we looked after up to 26 children per day. I managed all the administrative tasks for the nursery school, from orders to communications to the parents and the day to day activities

Surrey, England, United Kingdom

COVID 19 - the position became redundant

Johannesburg Area, South Africa

My responsibility at Discovery Vitality is to manage the various components at a project level. This includes the integration between systems & business. My focus it to adhere to and focus on the SDLC within the company to ensure timeous delivery of quality products both internally and to the public.Responsibilities:• Management of large/medium sized projects business which includes:− Risk Management− Change Control− Resource Planning− Conflict resolution− Cost management− Client / Partner management• Implementation and maintenance of all project related documentation including the Project Plan• Key participator in all Agile methodologies• Manage the resources to bring about the successful completion of project goals and objectives.• External and Internal Partner Relationship Management• Participate in internal forums• Contribute to the methodology and standards of the organisation• Ensure that knowledge acquired in the project is shared within the larger Project community• Co-ordination and training of new Project Administrators (2 administrators)• Management of the following KPI’s: − Performance conversations − One on One meetings − Career development − Mentorship of junior staff members in their prospective roles within the business − Training on all Project management methodologies to junior staff or staff interested in Project management as a career choice.Projects:• Protection of Personal Information - Ongoing• Implementation of VitalityFit – this involved integration with PayU (South Africa’s market leading payment gateway)• Removal of the VitalityFit benefit from all the various Vitality Platforms• Vitality Launch (this includes multiple changes to existing projects or the launch of brand new initiatives)• Card Travel Booster• Ster Kinekor Active Rewards• ShoeBooster• Discovery Vitality Year End Communication changes• Discovery Vitality Year End Benefit Changes – Including Rates and Points

Johannesburg Area, South Africa

Same key responsibilities as current role above.Projects for Discovery Health : Vitality RSA• Outdoor Sporting Events – moving onto Discovery’s website. This included management of the partner relationship• Discovery Insure – Changes to the benefit• Vitality Generic Recon - Internal• Planet Fitness Billing – Internal, however this involved some integration with Planet Fitness• MWB Assessment• Protection of Personal Information - Ongoing• Corporate Wellness• SA Active / OSE• Team Vitality – This included discussion with the logistical partner, Athletics SA, Cycling SA and stock suppliers• All Vitality Assessments• iCompare – managing of the iCompare resources• Online Benefit Activations• Vitality Launch (this includes multiple projects over year-end).

Johannesburg Area, South Africa

• Assist in meetings with capturing and distributing project documentation and other project related outputs such as:- Action Log- Decision Matrix- Issue Log- Meeting Notification and Agenda- Minutes- Risk Log- Status Report- Project Schedule• Preparation of project meetings, materials and presentations• Meeting scheduling and venue arrangements• Development and maintenance of project templates• Management of project meeting arrangements• Project Registration• Contributed significantly to the establishment of various change forums including establishing procedures and training of new staff members• Change Forum Administration Management - documentation, minutes, planning and scheduling of meetings • Management of the systems, meetings, documentation and outputs• Executive Project Tracker Report Packs• Implementation of Training Guidelines for the PMO• Co-ordination and training of new Project Administrators• Participate in internal forums such as PMO Work Group and lead work streams (Health).• Conduct training with own team.• Ensure that knowledge acquired in the project is shared within the larger Project community• Management of medium size and risk projects• Manage the resources to accomplish the successful completion of project goals and objectives.Discovery Health Medical Scheme Projects:• Risk ODS• YE 2011 Direct Payment Arrangement• YE 2011 Designated Service Provider• YE 2011 General Practitioner’s Network• OH DTPMB Maternity• YE Communications• Pathology Request Forms• Eastern Service Team Offices• Project Eve• Edcon Amalgamation• Discovery 2012 – Tax Certificates

Brisbane, Australia

• Ensure consistency and adherence to policies, practices and processes• Staff Management• Management of day-to-day smooth running of the organisation• Senior receptionist• Banking• Daily takings and reconciliation• Stock management• Course coordinator• Customer Relations• Staff Orientation• Training• Practice infrastructure• Manage and plan daily schedules for 7 Remedial Massage therapists• Management of all practitioner bookings

Johannesburg Area, South Africa

Assistant to 4 Project Manager's, which included documentation, time sheet review, general administering of all project management documentation.

Johannesburg Area, South Africa

Administrator to all the service consultants within the finance industry. This included correspondence with 3rd parties, compilation of finance board packs and general administration

Johannesburg Area, South Africa

Senior personal assistant to the GM of Sykes Enterprises and Office Manager. I was responsible for the GM's calendar, his meetings, the documentation required. I was also the Office Manager which meant i was responsible for all the office requirements and staff queries

Johannesburg Area, South Africa

I worked internally as the project administrator - this meant that i was the right hand to the Project Manager's. I was the contracted to a client (HP) to Project Administrate for them, this meant that i was on projects abroad ans supplied support to the Project Manager both locally and internationally. Provided support to the Bid Office at HP to collate, QA and print all tenders

Johannesburg Area, South Africa

Operational management of project support office (2 staff), having the following responsibilities:• Procedure development and management• Development and maintenance of all templates• Quality assurance of all documentation and intranets• Management of internal meeting arrangements• Management of internal timekeeping system• Management of leave applications and schedules• Management of access control• Management of claims process• Creditors (provide assistance)• Debtors (provide assistance)• Filing (all data storage)• Management of version control• Project registration• New staff induction and orientation• General office maintenance• Training of trainee staff members according to iLAB training programme• Banking• Sales assistance (Cold Calling)

Johannesburg Area, South Africa

 Process development and implementation thereof Development and maintenance of all templates Quality assurance of all documentation and intranets Hardware support Software support Internal meeting arrangements New staff induction and orientation Maintenance of iLAB intranet Training of trainee staff members according to iLAB training programme Offsite project support Switchboard

Johannesburg Area, South Africa

Provided support to the Managing Director.

Agile Project Management, Information Technology Project Management

Certified Agile Project Management

High School, 12

Activities and Societies: Swimming, Netball, Hockey Tertiary Education