Customer Insights Consultant
Current• Support the organizational development and engagement of a large public sector, by collaboration with a team of consultants, facilitating outreach campaigns encompassing DI&E, OD, Change Management, EE and Data driven analytics that aid in improving the employee experience. • Serve as primary client contact for a portfolio of customer and employee satisfaction clients• Coordinate internal resources to ensure all customer service needs are met• Work with a cross-functional team to conduct surveys using a variety of data collection methods• Advise on survey design to best meet customer objectives• Conduct data analysis to uncover study findings and insights• Develop reports and presentations that effectively communicate study results• Present findings to clients• Train clients on new/enhanced tools/features available