Responsibilities:- Develop and nurture new business - Serve as key point of contact for assigned client(s)- Act as the Client subject matter for cleaning requirements- Coordinate/project management services and ensure delivery per contract- Management of clients’ specific requests- Identify issues and needs and growth opportunities- Basic configuration of content and application level settings- Develop actionable plans to balance client’s short/long range goals- Manage and report on overall success of the program- Recurring client performance reporting (weekly, monthly, quarterly)- Ensure internal processes are understood and followed to enable client satisfaction- Setting up appointments for Senior management consultants. - Sales and other office administration

- Manages subordinate leads and supervisors who oversee employees in various functions. -Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, accurate timekeeping and final review, and resolving employee problems.- Manages and assigns equipment preventative maintenance schedules and monitors repair activity to minimize downtime and inconvenience to facility. · - Assists in facility efforts for compliance safety and emergency policies and procedures including Safety Committee and training programs. - Monitors and administers company and client policy and procedure requirements and maintains facility rules of conduct. ·- Directly supervises multiple building service worker(s), Shift Supervisors, and Assistant Shift Managers.

- Manage a customer support team at scale- Driving process, metrics and quality improvements- Work closely with the sales team to ensure customer success and satisfaction- Provide escalation support and collaboration for internal teams during large impacting events- Process documents and support improvement plans- Managed a team of geographically dispersed support individuals to ensure all end users receive excellent support by maintaining service level targets while providing outstanding response times customer service.- Serves as escalation point for all end user support issues for assigned area.- Reviewed status reports of projects and operations and addressed- Ensured that all environments, processes and procedures are documented and updated asneeded.

Key Responsibilities- Calling existing Telefonica customers, delivering great customer experience. - Offer Personalised solutions across the entire range of Telefonica products.- Engage customers and offer value based solutions.- Coordinate resources for the Support Team and on call schedule.- Assess, prioritize and allocate support incidents to the Support Team.- Technical support (including on call) for other online applications.- Manage the resolution of all major incidents.

Worked within the family 3rd generation business Grupo de textiles suaves ( Textiles) distribution wholesale locally as well exporting to all of South American countries.