- Manage a high-performing customer support team, fostering a positive and customer-centric environment to deliver exceptional service and resolve inquiries effectively.- Effectively managing the Claims team, dealing with both buyers and sellers.- Collaborate closely with stakeholders and other departments, including operations, finance, and product development, to gather insights and align customer support strategies with business objectives.- Implement initiatives to enhance the customer experience, streamline processes, and optimize team performance, improving customer satisfaction ratings and retention rates.- Identify areas of improvement and develop data-driven recommendations to enhance operational efficiency and deliver continuous improvements to customer support processes.- Act as a liaison between the customer support team and other departments, facilitating clear communication, ensuring timely resolution of customer issues, and driving cross-functional collaboration.- Analyze customer feedback and trends to identify product/service enhancement opportunities, providing valuable insights to the product development team.- Contribute to business growth by identifying upselling and cross-selling opportunities, nurturing customer relationships, and supporting sales efforts.

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