Resident Experience Partner
CurrentI specialise in fostering meaningful digital engagement and enhancing resident participation through innovative strategies and tools.Key responsibilities:• Settle Connect Management: Spearheaded the setup, operation, and optimisation of Settle Connect, creating a user-friendly platform that drives resident engagement.• Strategic Engagement: Implement innovative strategies, such as campaigns and competitions, to boost participation and build community connections.•… Show more I specialise in fostering meaningful digital engagement and enhancing resident participation through innovative strategies and tools.Key responsibilities:• Settle Connect Management: Spearheaded the setup, operation, and optimisation of Settle Connect, creating a user-friendly platform that drives resident engagement.• Strategic Engagement: Implement innovative strategies, such as campaigns and competitions, to boost participation and build community connections.• Data Analysis: Proven ability to analyse data from multiple sources to assess engagement effectiveness, identify trends, and inform strategic decisions.• Content Creation: Develop and schedule engaging communications, including a monthly newsletter and weekly reminders, to keep residents informed.• Video Production & Visual Design: Produce high-quality, easily digestible video content tailored to internal and external audiences, alongside graphics, posters, printouts, pictures, and SharePoint pages, ensuring all media resonates with diverse audiences.• The Big Door Knock: Collaborate with the engagement team to plan and lead this initiative, overseeing planning, execution, colleague engagement, and resident awareness, while ensuring feedback influences community actions.• Collaborative Projects: Support cross-functional initiatives like neighbourhood improvement plans, policy reviews, regeneration projects, and procurement processes.• Resident Empowerment: Provide training and life skills resources to help residents actively participate in self and community development.Leveraging my expertise in digital communication, data analysis, design, video production, and strategy, I strive to create a more connected, informed, and empowered resident community. Show less
