Lara Ingram Email & Phone Number

Perth, Australia

Perth, Australia

I lead 12 direct and 36 in-direct reports, responsible for supporting and improving on Group HR & operational HSE data management of the end to end candidate to employee life cycle. Results being measured in the enhancement of customer satisfaction and loyalty, development of employee skills, efficiency, increased productivity and cost effectiveness.To garner further resource capacity and remove the manual creation of contracts I developed and implemented an inhouse contract creation system called MLetter. Linking to our payroll database it contains role-based access and dashboards, pre-built templates, version tracking, content locking, a clause library, and has a simple automated approval workflow. It has accelerated our contracts process, enhanced compliance and has given us the ability to track contract utilization and approvals, report on all data and compile analytics. This system has optimized our utilisation of resources and enabled us to go approximately 80% paperless due to this initiative. Other projects include; Subject matter expert for Recruitment Process Review.Implementation and administration of external cloud-based eSignature platform to accompany the new MLetter system and further streamline the contracts process.Takeover of established HR Admin team, assess in-house team readiness for change, create a new standard operating procedure, streamline workflow, create team productivity and transactional analytics, performance metrics, employee engagement tools, feedback loops and setup new offshore function. Business Analyst as part of system review Project Team submitting RFP & RFI, including creation of Vendor scripts, attending and evaluating demonstrations ready for business case compilation.Built resources to achieve Advanced HR Analytics function. Identifying four main roles; Subject Matter Expert, Statistical Analytics Expert, Systems Data Expert, and Data Artist. This function currently is being heavily utilised by Group HR.

Perth, Australia

Leading a support services team which consisted of 4 inhouse personnel and 30 offshore data entry specialists, during which I was responsible for the strategic development and operational management. Servicing 165 remote Projects in various locations such as Australia, New Zealand, Papua New Guinea, China, Mongolia, America and many office-based teams across Divisions & Business Units located in our main offices of Perth and Brisbane.The data entry specialists solely exist to support and serve the business across all Divisions, to improve efficiency, garner governance and develop essential services which meet quality assurance and legislative requirements. At this time over 100,000 emails were received and over 800,000 transactions completed. To assist us in ensuring information processed complied with agreed SLAs and KPIs I worked with an external provider to develop a purpose-built task management system. MTask has enabled us to manage and track the high-volume workload for core operational processes from multiple stakeholders due to a configurable workflow platform and system driven SLAs and KPIs. Enabling visible service control and scalability due to resource forecasting, established ongoing process metrics and health insights, optimized prioritised processing and automated costing of services. We have improved productivity analysis and work quality reporting, the implementation of the system resulted in the provision of accurate and timely transactions with a 30% increase in productivity across the team.

Perth, Australia

A key component of this role was to further develop and enhance our in-house web-based reporting tool called the ‘Resource Portal’, to assist our internal customers; Recruitment, HSE, Site Admin and Project personnel with the effective application of recruitment labour matrices, forecasting, mobilisation, pre and post-mob training data with assurance of conformity to client, company and applicable statutory and regulatory requirements. The success of this project ensured that quality objectives, and appropriate measures were put in place and monitored via project and client specific automated reports and training needs analysis. Mechanisms were designed to assure customers were successfully operating, gathering data and meeting mobilisation and on site HSE requirements. This tool is also used for data analysis, auditing, data cleansing, and gathering information for tenders.Other duties included the focus of HR & Site Administration process optimisation, review, improvement and innovation to system automation or shift to back office outsourcing function. Preparing reports and business cases per project requirement. Managing and coordinating the negotiation, implementation and change management across multiple stakeholders and business units.Development of Intranet FAQs, work instructions and face to face workshops to support existing processes, new systems and initiatives resulting in increased capability for our customers and reduced queries to our main operational inboxes.

Perth, Australia

A highlight of this role saw me involved in the initial concept, analysis, research, evaluation and then implementation of the first phase of our Offshore Outsourcing initiative in Manila. This involved; Step 1 - research for a business case, travel to offshore location to assist in selection of outsourcing provider, provide a detailed scope of work and implementation strategy. Established standard operating procedures in a quality framework, gap and risk analysis. Step 2 - design and build technology requirements, project execution plan including allocation of facilities and resources. Interface and customisation development, and the recruitment of the offshore team. Step 3 - encompassed IT testing including unit & integration testing, process standardisation, simplification and documentation, training of offshore personnel and then a mock run. Step 4 - deployment & implementation of transition plan. Conducted operational readiness assessments and a contingency plan was put in place. This project established a standard operating process, effective and efficient in function within EC Recruitment & HSE compliance support services.

Perth, Australia

As part of this role I was involved in the creation, development and delivery of an in-house training and onboarding package called “EC First Steps to Recruitment” for new and existing employees, which included Administration and Recruitment Officers of both Professional & Craft based personnel, Team Leads and Resource Officers. This contained a structured learning platform for each role, which included assessment tools, gap analyses based on a skills matrix, skills development aligned to the specific job descriptions, succession planning and timely evaluation with ongoing 360 feedback to measure effectiveness. The training encompassed a FastTrack Overview, Sourcing, Application Processing, Candidate Screening, Pre-Mobilisation Requirements, Customer Service, Effective Communication in the Workplace, Telephone Techniques & Listening Skills.Other development projects at this time included the Overseas Recruitment Campaign, Aboriginal Integration Strategy, and the Recruitment Process Review.

Perth, Australia

Perth, Australia

Joondalup

Perth, Australia

Kalgoorlie