I am a motivated and driven professional with knowledge of the field combined with top skills in communication and collaboration.With nearly 5 years of experience in Customer Service & Technical Support, both for voice and non-voice channels, I have honed my skills in providing exceptional customer experiences and resolving complex issues efficiently.Adding to my customer service expertise, I have also spent 8 years in Training Development & Facilitation. During this time, I have had the privilege of designing and delivering engaging training programs using CRM, Salesforce, power point and other Microsoft application that have empowered teams to excel in their roles. It has been incredibly rewarding to witness the growth and development of individuals under my guidance.Furthermore, as a Team Manager for Sales & Retention for the past 3 years, I have successfully led and motivated teams to achieve and exceed targets using Salesforce, power BI and excel. My strong leadership skills, combined with my ability to analyze sales data and identify areas for improvement, have consistently driven positive results. In addition, my experience as a Virtual Assistant honed my organizational skills, multitasking abilities, and ability to manage multiple projects simultaneously using Expandi, google applications and Instantly for email campaigns.Looking ahead, my future goals revolve around leveraging my diverse skill set to make a meaningful impact in a dynamic and growth-oriented organization. I am passionate about fostering a culture of excellence, continuous learning, and exceptional customer-centricity.